Archived from groups: alt.cellular.sprintpcs (More info?)

Well, here it is, July 7th, where someone said SPCS was going to initiate
some changes to plans and to the rebate on phones. I didn't see any changes
to plans for my neck of the woods and SPCS is still offering F & C plans.
They did do some big changes on the rebate of phones though. Per this link -
http://www.sprintrebates.com/track/sprintpcs/index.jsp , and plugging in my
phone number and zip code, it appears that the 18 month time frame is no
longer. There are different levels offered, for different time periods of 1
year & 2 years of the phone in service, and in how long one wants to commit
to a new AA, either 1 or 2 years. I did not see anything mentioned about
"mail in" rebates on this particular link.

For yours truly, I received the following info.
--------------------------------------------------
You may be eligible for your next discount on select new Sprint PCS Phones
when you meet the following criteria:
Have continuous service on the same phone for at least 12 consecutive
months.
Must be on a $34.99 or higher monthly Sprint PCS Service Plan. ($34.99 is
base monthly plan price and does not include fees for add-on features or
services. Eligibility for Sprint PCS Add-A-Phone customers sharing plan
minutes is based on the primary account holder's monthly service plan).

Sign a new one- or two-year Sprint PCS Advantage Agreement® (depending on
discount amount).
Sign up for Sprint PCS VisionSM if purchasing a Sprint PCS Vision-capable
phone.
Remain in good standing with no unpaid past due balances

Customer Information
PCS Phone Number:XXX-XXX-XXXX
First Name:ROBERT
Last Name:SMITH

Sprint PCS Phone Upgrade Program Results
You are eligible to receive your savings as of the date below, when you meet
the criteria listed above.
Savings AmountDate Eligible to
Receive Savings
Up to $75 with a two-year Sprint PCS Advantage Agreement
(or up to $25 with a one-year agreement) 12/01/2003
Up to $150 with a two-year Sprint PCS Advantage Agreement
(or up to $75 with a one-year agreement) 12/01/2004

Eligibility Information:
Our records indicate you are eligible to receive a discount on select new
Sprint PCS Phones with an advertised offer as long as your meet the
requirements listed above.
Visit a Sprint Store to take advantage of the Sprint PCS New For YouT
Upgrade Program. While this offer is not available on our online store, you
can visit http://www.sprintpcs.com to learn more about Sprint PCS® Phones
and Service Plans.

----------------------------------------------------

It appears though that they haven't updated all their links though, as I
clicked on the Terms & Conditions link on the page, and it mentioned 18
months, $150 rebate and that the rebate will be mailed, if one qualifies for
the rebate.

Bob

Archived from groups: alt.cellular.sprintpcs (More info?)

Bob Smith wrote:
> Well, here it is, July 7th, where someone said SPCS was going to initiate
> some changes to plans and to the rebate on phones.

NB. "Have continuous service on the same phone for at least 12 consecutive
months"

They still don't *quite* get it (I object to "continuous service on the same
phone" ), but at least it's 12 instead of 18. Definitely an improvement.

Hm. I bought the only NEW phone on my line on June 2, 2004, when I activated
the new line. The rebate site says I qualify for a $75 rebate on 7/1/2005
and a $150 rebate on 7/1/2006, so maybe you just need to not buy a
discounted phone for twelve months. (I activated a loaner from my
brother-in-law when my phone broke in December, and then activated a phone I
bought off ebay.)

I've said all along that Sprint needs to reward customer loyalty the same
way some other carriers do, and this is a big step in that direction.

But my wife supposedly qualifies for a $150 discount on 2/1/2006. That's
wrong. She didn't activate her last phone on 2/1/2004, she activated it
several months before if I recall correctly... and she *hasn't* activated
any other phones on her line since then. I'll have to talk to her; maybe I'm
remembering the wrong date.


--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

where exactly do you see the benefit or how is sprint heading in a good
direction? With the old system I would have qualified this october, now it's
next april, screw job for me. They should have grandfathered in everyone
that is on a plan currently and enforce it for new customers.

Capt.

"Steve Sobol" <sjsobol@JustThe.net> wrote in message
newsajgah$k5f$1@ratbert.glorb.com...
> Bob Smith wrote:
>> Well, here it is, July 7th, where someone said SPCS was going to initiate
>> some changes to plans and to the rebate on phones.
>
> NB. "Have continuous service on the same phone for at least 12 consecutive
> months"
>
> They still don't *quite* get it (I object to "continuous service on the
> same phone" ), but at least it's 12 instead of 18. Definitely an
> improvement.
>
> Hm. I bought the only NEW phone on my line on June 2, 2004, when I
> activated the new line. The rebate site says I qualify for a $75 rebate on
> 7/1/2005 and a $150 rebate on 7/1/2006, so maybe you just need to not buy
> a discounted phone for twelve months. (I activated a loaner from my
> brother-in-law when my phone broke in December, and then activated a phone
> I bought off ebay.)
>
> I've said all along that Sprint needs to reward customer loyalty the same
> way some other carriers do, and this is a big step in that direction.
>
> But my wife supposedly qualifies for a $150 discount on 2/1/2006. That's
> wrong. She didn't activate her last phone on 2/1/2004, she activated it
> several months before if I recall correctly... and she *hasn't* activated
> any other phones on her line since then. I'll have to talk to her; maybe
> I'm remembering the wrong date.
>
>
> --
> JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
> Coming to you from Southern California's High Desert, where the
> temperatures are as high as the gas prices! / 888.480.4NET (4638)
>
> "Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

Capn wrote:
> where exactly do you see the benefit or how is sprint heading in a good
> direction?

Less of a wait.

>With the old system I would have qualified this october, now it's
> next april, screw job for me. They should have grandfathered in everyone
> that is on a plan currently and enforce it for new customers.

Yeah, I got screwed on the $150 too. I still think it's a better deal in
general, and if I end up needing a new phone, I'll call CS and have them
adjust my account so I can qualify in January instead of July, like before.
You should do that too.


--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

On Thu, 07 Jul 2005 09:19:09 -0700, Steve Sobol <sjsobol@JustThe.net>
wrote:

>Capn wrote:
if I end up needing a new phone, I'll call CS and have them
>adjust my account so I can qualify in January instead of July, like before.
>You should do that too.

Capn,
Can you give me the number you have been calling to get this special
service? Since posting the message below I have talked to 2 more CS
Reps and 1 supervisor and they have all said the same thing "Too
bad!". Yet if I'm a new customer off the street the world is my
oyster! Do you know someone at Sprint that helps you out? With the new
plan today they do say that my wife is now eligible for $75...which
makes no sense since she added her new phone in September 2004!

This leads me to another question. Can I port my number from one
Sprint account to another? My current account is in my wife's name. If
I open a new account can I port our old numbers over and then cancel
the wife's account?

POSTED EARLIER:
Welcome to Sprint PCS!
Had the same exact thing happen to us yesterday. We have had two lines
with Sprint for almost 5 years now. Contacted them because our two
year agreement expired last week. About 8 months ago the wife's phone
broke in two. Bought a replacement on ebay and called and activated.
Noticed that her phone now says 10 more months for rebate.
Told them that the plan rules says Purchasing and activating a new
phone AND receiving any other discount. We didn't receive any
discount! The guy says no go. Then he has the balls to say that he
noticed are contracts were up and would we like to renew since my
phone is eligible and that makes it a good deal! "It's just like
getting $75 off on each phone!" I just laughed and hung up.
Who designed this business model?
Anyway, I guess its goodbye SprintPCS.

Al

Archived from groups: alt.cellular.sprintpcs (More info?)

Al wrote:

> Capn,
> Can you give me the number you have been calling to get this special
> service? Since posting the message below I have talked to 2 more CS
> Reps and 1 supervisor and they have all said the same thing "Too
> bad!".

At that point, I'd call Retention, tell them that Customer Service is not
allowing you to take advantage of a promotion that would extend your
contract -- which is unbelievably stupid of them, when you think about it --
and see what they say.

> This leads me to another question. Can I port my number from one
> Sprint account to another? My current account is in my wife's name. If
> I open a new account can I port our old numbers over and then cancel
> the wife's account?

Technically, it's not porting if you're moving the number between two lines
handled by the same carrier. I don't know if you can transfer immediately
between lines; you may be able to. I've never tried it. If you cancel
outright, the system may have an automatic waiting period so that they don't
give someone a number recently used by someone else...

--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

Is there a special number for retention?


On Thu, 07 Jul 2005 11:53:49 -0700, Steve Sobol <sjsobol@JustThe.net>
wrote:

>Al wrote:
>
>> Capn,
>> Can you give me the number you have been calling to get this special
>> service? Since posting the message below I have talked to 2 more CS
>> Reps and 1 supervisor and they have all said the same thing "Too
>> bad!".
>
>At that point, I'd call Retention, tell them that Customer Service is not
>allowing you to take advantage of a promotion that would extend your
>contract -- which is unbelievably stupid of them, when you think about it --
>and see what they say.
>
>> This leads me to another question. Can I port my number from one
>> Sprint account to another? My current account is in my wife's name. If
>> I open a new account can I port our old numbers over and then cancel
>> the wife's account?
>
>Technically, it's not porting if you're moving the number between two lines
>handled by the same carrier. I don't know if you can transfer immediately
>between lines; you may be able to. I've never tried it. If you cancel
>outright, the system may have an automatic waiting period so that they don't
>give someone a number recently used by someone else...


Al

Archived from groups: alt.cellular.sprintpcs (More info?)

I'd be interested in the number as well, especially since october is a hell
of a lot closer then april.

Capt.

"Al" <ajinaz@coxREMOVE.net> wrote in message
news:q71rc15u10qnnr0u6kdvoe892v2gg4l3pb@4ax.com...
>
> Is there a special number for retention?
>
>
> On Thu, 07 Jul 2005 11:53:49 -0700, Steve Sobol <sjsobol@JustThe.net>
> wrote:
>
>>Al wrote:
>>
>>> Capn,
>>> Can you give me the number you have been calling to get this special
>>> service? Since posting the message below I have talked to 2 more CS
>>> Reps and 1 supervisor and they have all said the same thing "Too
>>> bad!".
>>
>>At that point, I'd call Retention, tell them that Customer Service is not
>>allowing you to take advantage of a promotion that would extend your
>>contract -- which is unbelievably stupid of them, when you think about
>>it --
>>and see what they say.
>>
>>> This leads me to another question. Can I port my number from one
>>> Sprint account to another? My current account is in my wife's name. If
>>> I open a new account can I port our old numbers over and then cancel
>>> the wife's account?
>>
>>Technically, it's not porting if you're moving the number between two
>>lines
>>handled by the same carrier. I don't know if you can transfer immediately
>>between lines; you may be able to. I've never tried it. If you cancel
>>outright, the system may have an automatic waiting period so that they
>>don't
>>give someone a number recently used by someone else...
>
>
> Al

Archived from groups: alt.cellular.sprintpcs (More info?)

Al wrote:
> Is there a special number for retention?

Not that I know of.

--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

Steve Sobol wrote:
> But my wife supposedly qualifies for a $150 discount on 2/1/2006. That's
> wrong. She didn't activate her last phone on 2/1/2004, she activated it
> several months before if I recall correctly... and she *hasn't* activated
> any other phones on her line since then. I'll have to talk to her; maybe I'm
> remembering the wrong date.

Looks like the rebate eligibility dates are all screwed up!
Until recently, the rebate status site correctly had my eligibility date
as 3/1/2005 (the 18 month anniversary). Now it says, 9/1/2004 for a
$75 rebate, and 9/1/2005 for a $150 rebate. How can they retroactively
change the rules after one would already have qualified for the $150
rebate under the old rules?

--
John Richards

Archived from groups: alt.cellular.sprintpcs (More info?)

I guess I got screwed also. My 18 month was to be 11/05.

I believe in the fine print it says 'Sprint can do anything it wants to, but
the customer cannot...'.


"John Richards" <jr70@blackhole.invalid> wrote in message
news:5Bhze.1894$0w2.1385@newssvr19.news.prodigy.com...
Steve Sobol wrote:
> But my wife supposedly qualifies for a $150 discount on 2/1/2006. That's
> wrong. She didn't activate her last phone on 2/1/2004, she activated it
> several months before if I recall correctly... and she *hasn't* activated
> any other phones on her line since then. I'll have to talk to her; maybe
> I'm
> remembering the wrong date.

Looks like the rebate eligibility dates are all screwed up!
Until recently, the rebate status site correctly had my eligibility date
as 3/1/2005 (the 18 month anniversary). Now it says, 9/1/2004 for a
$75 rebate, and 9/1/2005 for a $150 rebate. How can they retroactively
change the rules after one would already have qualified for the $150
rebate under the old rules?

--
John Richards

Archived from groups: alt.cellular.sprintpcs (More info?)

On Thu, 07 Jul 2005 13:51:36 -0700, Steve Sobol <sjsobol@JustThe.net>
wrote:

>Al wrote:
>> Is there a special number for retention?
>
>Not that I know of.
800-658-7564

Archived from groups: alt.cellular.sprintpcs (More info?)

Here's the reply I received from Sprint:

Dear John,

I understand your concern and would be glad to assist you.

Presently, we have a promotional offer known as New For You Handset
Upgrade Program. This promotion offers Mail-in Rebates upto $150.00 to
our existing customers who have 24 months old handset. Earlier,
eligibility criteria was 18 months old handset. I can certainly
understand that you are going to upgrade both the phones, however, it is
my sincere request to you to wait till September 2005, and enjoy the
$150.00 rebate.

Please be assured that this policy has been changed for all our valued
customers. I hope you will certainly understand and extend your
patience and cooperation.

I enjoyed serving you and look forward to working with you in future.
Have a great day.

Cheryl B.
Sprint Business eCare


stevie wrote:
> I guess I got screwed also. My 18 month was to be 11/05.
>
> I believe in the fine print it says 'Sprint can do anything it wants to, but
> the customer cannot...'.
>
>
> "John Richards" <jr70@blackhole.invalid> wrote in message
> news:5Bhze.1894$0w2.1385@newssvr19.news.prodigy.com...
> Steve Sobol wrote:
>> But my wife supposedly qualifies for a $150 discount on 2/1/2006. That's
>> wrong. She didn't activate her last phone on 2/1/2004, she activated it
>> several months before if I recall correctly... and she *hasn't* activated
>> any other phones on her line since then. I'll have to talk to her; maybe
>> I'm
>> remembering the wrong date.
>
> Looks like the rebate eligibility dates are all screwed up!
> Until recently, the rebate status site correctly had my eligibility date
> as 3/1/2005 (the 18 month anniversary). Now it says, 9/1/2004 for a
> $75 rebate, and 9/1/2005 for a $150 rebate. How can they retroactively
> change the rules after one would already have qualified for the $150
> rebate under the old rules?

Archived from groups: alt.cellular.sprintpcs (More info?)

John Richards wrote:

> I understand your concern and would be glad to assist you.
>
> Presently, we have a promotional offer known as New For You Handset
> Upgrade Program. This promotion offers Mail-in Rebates upto $150.00 to
> our existing customers who have 24 months old handset. Earlier,
> eligibility criteria was 18 months old handset. I can certainly
> understand that you are going to upgrade both the phones, however, it is
> my sincere request to you to wait till September 2005, and enjoy the
> $150.00 rebate.

In other words, "Kiss our asses."

--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"