Archived from groups: alt.cellular.sprintpcs (
More info?)
The rebate is based on the ESN and when it was last activated. Be aware if
you switch phones because of a repair and get a temp phone your clock
restarts then and then when you get the original phone back.
Dave
"ll" <lkslittle@REMOVEcomcastTHIS.net> wrote in message
news:43076DFC.F6126829@REMOVEcomcastTHIS.net...
> Earl Needham wrote:
>> Bought a new Sanyo 7300, Sprint promised $150 off. Just checked
>> the web page and find they are denying the rebate because
>> "they claim" there was no new Advantage Agreement along with
>> this new phone.
>
> I posted about this problem a while back. We were eligible for
> the $150 rebate so we bought a new phone. We ordered it from
> Sprint telesales. We had no problem with the 2 yr agreement,
> but the idiot sales rep didn't code it, unknown to us.
> We submitted the rebate info. A couple months later I
> remembered to check the status on-line. It had been rejected
> because of no new agreement, and we were not notified.
>
> I called to complain and they said that they sent us a _postcard_!
> I will assume that they are either lying or incompetent. Or both.
> After all, 1) we never got a postcard, and 2) they have our
> email address.
>
> They fixed the 2 yr agreement and we finally got the rebate.
> The bad part is that the CS rep said that she couldn't start
> the 2 years from the time that I bought the phone. It started
> from several months _later_ when I had found _their_ problem.
> I really howled about this -- it's adding insult to injury -- and
> she said that she would "put a note in our file" that the 2 years
> really ends earlier. Riiiiight. I'm pretty sure that I'll
> be screwed on this, i.e., that it will be two years _plus_
> several months before I can get some _other_ CS rep, who didn't
> even work for Sprint when this happened, to give us a new rebate
> when we deserve it.