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Vision Problem- Content Manager Gone

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August 20, 2005 11:24:03 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Early in July my Sprint Vision Content Manager disappeared from my phone.
Any attempt to download games or ringers results in a message: "LOGIN ERROR
Application error. We regret this inconvenience. Please try again later."

Games, Ringers, Screen Savers, and Applications are also gone from Sprint's
web site for the phone, a Sanyo PM-8200.

From time to time over the last couple of months I have called Sprint asking
them for help in fixing the problem, but no one I have spoken to has a
solution. I have talked with the Vision people at a phone number a customer
service representative kindly provided me, but the Vision rep offered no
solution either. He was only able to take a report on the problem. That
was over a month ago. The problem remains.

I like the phone and will keep it even if I don't get the Sprint Vision
service back, but if you have any ideas on what needs to be done to get the
phone back on track, your thoughts would be very much appreciated. By the
way, I am still being charged a monthly fee ($15) for the Vision service,
and when I call customer service, they confirm that the service is supposed
to be available on the phone.

The next time I call customer service to face them with the problem again, I
would like to set them on the right track, but since I have no idea what is
causing this strange problem, I don't know how to help them. If you have
any ideas, thanks!

Still a Sprint Fan,
Todd R
August 20, 2005 11:38:15 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Todd wrote:
> Early in July my Sprint Vision Content Manager disappeared from my
> phone. Any attempt to download games or ringers results in a message:
> "LOGIN ERROR Application error. We regret this inconvenience. Please
> try again later."
> Games, Ringers, Screen Savers, and Applications are also gone from
> Sprint's web site for the phone, a Sanyo PM-8200.
>

I don't have a solution. But I do have a Sanyo 8200 (software version
1.007SP, hardware 0202). I have seen some (most?) of the other reports
of the this issue also involved the Sanyo 8200. In any event, it hasn't
happened to me. In the last couple of weeks alone, I've subscribed,
cancelled, and re-subscribed to MobiMLB (7.99/month!) without issue. In
other words, I can get into Content Manager just fine.

I would almost think it is phone-related (or the phone's software
version), but the problem, as reported, also seems to affect the Web
site too. Weird. Once again, I don't have the problem on the Web site
either.

You would think SPCS would want to get this fixed, as I'm guessing
people want to actually SPEND MONEY. Yet, once again, the geniuses that
run SPCS's IT systems break something that actually generates revenue
(whereas their department is generally in the "expense" column <g>).


--
Mike
Anonymous
August 20, 2005 8:59:50 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Todd,

I have the same trouble with my two phones, although I'm not sure when the
problem began. I only use the download function now and then.

I have two Sanyo VM-4500s.

Unfortunately, last week the problem went from bad to worse!

Now when I choose "Home" (Item 1) from the Vision menu, I also get the error
screen you described: "LOGIN ERROR Application error. We regret this
inconvenience. Please try again later."

Selecting that page returns the message "There has been an application
error! Please contact your system administrator to report this error."

Previously this was the page that offered basic web choices, such as the
ability to select Yahoo!, CNN, or ABC news. Those menu options are now
gone.

As you described with your phone, the ability to download games and such
from the Content Manager has vanished from both of my phones.

Since the error message asked that I "try again later," I expected that the
problem would clear itself up soon. I'm starting to think that was a
incorrect assumption.

Cindy


"Todd" <Todd_R@usenet.com> wrote in message
news:nUANe.781$GV7.655@newssvr25.news.prodigy.net...
> Early in July my Sprint Vision Content Manager disappeared from my phone.
> Any attempt to download games or ringers results in a message: "LOGIN
> ERROR Application error. We regret this inconvenience. Please try again
> later."
>
> Games, Ringers, Screen Savers, and Applications are also gone from
> Sprint's web site
Related resources
Anonymous
August 20, 2005 10:39:25 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I'm seeing the same thing on my VM-4500. Since the system upgrade, there
is an icon of a key beneath the message that takes you to a second error
message saying to contact the system's administrator. Hmm, who might
that be?

-anne

Cindy wrote:
> Todd,
>
> I have the same trouble with my two phones, although I'm not sure when the
> problem began. I only use the download function now and then.
>
> I have two Sanyo VM-4500s.
>
> Unfortunately, last week the problem went from bad to worse!
>
> Now when I choose "Home" (Item 1) from the Vision menu, I also get the error
> screen you described: "LOGIN ERROR Application error. We regret this
> inconvenience. Please try again later."
>
> Selecting that page returns the message "There has been an application
> error! Please contact your system administrator to report this error."
>
> Previously this was the page that offered basic web choices, such as the
> ability to select Yahoo!, CNN, or ABC news. Those menu options are now
> gone.
>
> As you described with your phone, the ability to download games and such
> from the Content Manager has vanished from both of my phones.
>
> Since the error message asked that I "try again later," I expected that the
> problem would clear itself up soon. I'm starting to think that was a
> incorrect assumption.
>
> Cindy
>
>
> "Todd" <Todd_R@usenet.com> wrote in message
> news:nUANe.781$GV7.655@newssvr25.news.prodigy.net...
>
>>Early in July my Sprint Vision Content Manager disappeared from my phone.
>>Any attempt to download games or ringers results in a message: "LOGIN
>>ERROR Application error. We regret this inconvenience. Please try again
>>later."
>>
>>Games, Ringers, Screen Savers, and Applications are also gone from
>>Sprint's web site
>
>
>
August 22, 2005 7:32:35 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

After two months of a missing content manager, the phone is finally back to
normal.



Getting a Technical Specialist on the line seemed to be the key to finding a
solution. A Vision Tech rep worked for a couple of hours on the problem.
The option to download content first re-appeared at the phone's web site.
Later the phone's problems were solved too.



Thanks for all of your ideas!



Todd
Anonymous
August 22, 2005 12:52:44 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Could you let me know what the specialist did? I still have the problem.

-anne

Todd wrote:
> After two months of a missing content manager, the phone is finally back to
> normal.
>
>
>
> Getting a Technical Specialist on the line seemed to be the key to finding a
> solution. A Vision Tech rep worked for a couple of hours on the problem.
> The option to download content first re-appeared at the phone's web site.
> Later the phone's problems were solved too.
>
>
>
> Thanks for all of your ideas!
>
>
>
> Todd
>
>
>
>
>
>
August 23, 2005 4:01:31 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Anne,

The Vision Rep re-provisioned the phone for Vision. I believe Vision was
removed and then reinstalled. When the content manager re-appeared, first
at the web site and then later on the phone, all of my purchased content was
still there. There was much commotion at a keyboard at the other end of the
line, and a lot of what was being done was not explained to me, so there may
be other elements involved.

You should probably call from a land line since they may have you testing
your Sprint phone from time to time. I used the standard SprintPCS number
to reach them 1-888-211-4727.

When you call in, say "Specialist" to the automated system. When answered,
ask for a Vision Specialist Technician. Those two steps got me to the only
person who was able to solve the problem. I have called a number of times
before, without luck. This Vision Specialist Tech seemed determined to get
the phone back as it should be. You may want to have a good book handy, I
was on the line for over two hours. The phone was fixed about 45 minutes
after the call ended since the provisioning was not complete when we hung
up.

I hope this helps. Good luck with your phone!

Todd R

"News Reader" <news-reader@news.com> wrote in message
news:wngOe.147919$gL1.17596@tornado.texas.rr.com...
> Could you let me know what the specialist did? I still have the problem.
>
> -anne
>>
>>
>>
February 7, 2006 9:40:51 PM

Correct. Logging into a back system we are able to resend the Vision info and over-write any corrupted or incomplete vision programming.

When you are dealing with RF, sometimes the information gets lost or scrambled on the DL.

It also helps every couple of months if you go into your Vision Profile and do an update.
!