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Weird Random Hard Hangs

Last response: in Windows XP
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Anonymous
May 8, 2002 3:27:00 AM

Hi,

I've got a weird problem. Randomly my computer while sitting idle or at some times 100% maxed out either via disk io or cpu it just hard hangs. Numlock, caps etc... nothing.. I have to reset it.

If someone could take a peek at my configuration and maybe give me a direction or two to investigate futher it would greatly be appreciated. I have SiSoft Sandra Pro. if more reports are needed.

Here is my current config.

<<< System Summary >>>
------------------------------------------------------------------------------------------------

< Computer System >
Name: CS-ERIC
User Name: egeiler
Logon Domain: CS-ERIC

< Processor(s) >
Model: Intel(R) Pentium(R) 4 CPU 2.00GHz
Speed: 1.99GHz
Performance Rating: PR2193 (estimated)
L2 On-board Cache: 512kB ECC synchronous ATC

< Mainboard and BIOS >
Bus(es): X-Bus AGP PCI IMB USB SMBus/i2c
MP Support: No
System BIOS: Intel Corp. MV85010A.86A.0020.P08.0202251151
Mainboard: Intel Corporation D850MV
System Chipset: Intel Corporation 82850 (850) CPU to I/O Controller
(MCH)
Front Side Bus Speed: 4x 100MHz (400MHz data rate)
Installed Memory: 512MB RDRAM
Memory Bus Speed: 2x 400MHz (800MHz data rate)

< Video System >
Monitor/Panel: NEC MultiSync LCD1830
Adapter: RADEON 8500/RADEON 8500LE

< Drives and Storage Devices >
Floppy disk drive: Removable Drive
FUJITSU MPC3043AT: Disk Drive
WDC WD800BB-00BSA0: Disk Drive
HP CD-Writer+ 9300: CD-ROM/DVD

< Peripherals >
Serial/Parallel Port(s): 2 COM / 1 LPT
USB Controller/Hub: Intel(r) 82801BA/BAM USB Universal Host Controller -
2442
USB Controller/Hub: Intel(r) 82801BA/BAM USB Universal Host Controller -
2444
USB Controller/Hub: USB Root Hub
USB Controller/Hub: USB Root Hub
USB Controller/Hub: Generic USB Hub
USB Controller/Hub: Logitech USB Camera (Web)
Keyboard: PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Mouse: Microsoft PS/2 Port Mouse (IntelliPoint)

< MultiMedia Device(s) >
Device: Creative SB Live! series(WDM)
Device: Creative SBLive! Gameport

< Printers and Faxes >
Model: Oki OL-400e
Model: Acrobat PDFWriter
Model: Acrobat Distiller

< Operating System(s) >
Windows System: Microsoft Windows 2002 XP Professional Workstation Ver
5.01.2600

< Network Adapter(s) >
Networking Installed: Yes
Adapter: 3Com 3C900B-TPO Ethernet Adapter (Generic) #2


<<< Mainboard Information >>>
------------------------------------------------------------------------------------------------

< System Mainboard >
Manufacturer: Intel Corporation
MP Support: No
Model: D850MV
Version: AAA56423-202
Serial Number: IUMV14607823
BIOS ID: 51-2300-000000-00101111-030199-

< On-board Devices >
Intel ICH2 Audio Device: Sound Device
Intel 82559 Ethernet Device: Ethernet Adapter

< System Memory Controller >
Location: Mainboard
Error Correction Capability: ECC
Number of Memory Slots: 4
Maximum Installable Memory: 2GB
RIMM1 - J7J1: RIMM RAMBUS 256MB/16 @ 400Mt/s
RIMM2 - J7J2: RIMM RAMBUS 256MB/16 @ 400Mt/s
RIMM3 - J8J1: Empty
RIMM4 - J8J2: Empty

< System Chipset >
Model: Intel Corporation 82850 (850) CPU to I/O Controller
(MCH)
Bus(es): X-Bus AGP PCI IMB USB SMBus/i2c
Front Side Bus Speed: 4x 100MHz (400MHz data rate)
In Order Queue Depth: 8 req(s)

< Chipset Hub Interface >
Type: HubInterface
Width: 8-bit
Full Duplex: Yes
Multiplier: 1x
Speed: 4x 66MHz (264MHz data rate)

< APIC 1 >
Version: 2.00
Speed: 17MHz
Multiplier: 1/2x
Max Interrupts: 24
IRQ Handler Engaged: Yes
External Device: No
Enhanced Support: No

< Logical/Chipset Memory Banks >
Bank 0 Setting: 256MB RDRAM 9-1-1-1R 7-1-1-1W 8/9CL
Bank 1 Setting: 256MB RDRAM 9-1-1-1R 7-1-1-1W 8/9CL
Independent Memory Channels: 2
Speed: 2x 400MHz (800MHz data rate)
Multiplier: 4x
Refresh Rate: 1.95µs
Power Down Mode: No
Fixed Hole Present: No

< Memory Modules >
Memory Module 1: Samsung MR16R 1628AF0-CK8 2327EC02 256MB/8 (256Mx16)
RDRAM RIMM PC800 (CL2-2 upto 411MHz)
Memory Module 2: Samsung MR16R 1628AF0-CK8 2325EC02 256MB/8 (256Mx16)
RDRAM RIMM PC800 (CL2-2 upto 411MHz)

< Environment Monitor 1 >
Model: SMSC M10x/14x LPC
Mainboard Specific Support: No

< Environment Monitor 2 >
Model: AD ADM1025(A) SMB
Version: 0.09
Mainboard Specific Support: No

< Temperature Sensor(s) >
Board Temperature: 33.0°C / 91.4°F
CPU Temperature: 32.0°C / 89.6°F td

< Cooling Device(s) >
Auto Fan Speed Control: No
CPU Fan Speed: 2858rpm

< Voltage Sensor(s) >
CPU Core Voltage: 1.50V
Aux Voltage: 2.46V
+3.3V Voltage: 3.29V
+5V Voltage: 4.97V
-12V Voltage: -11.71V

< AGP Bus >
Version: 2.00
Speed: 66MHz
Current Data Transfer Rate: 4x 66MHz (264MHz data rate)
Side Band Enabled: Yes
Fast-Writes Enabled: Yes
Aperture Size: 128MB

< PCI Bus(es) >
Version: 2.10
No Buses: 2
No Bridges: 2
Speed: 33MHz
Multiplier: 1/3x

< LPC Hub Controller 1 >
Model: Intel Corporation 82801BA (ICH2) LPC Interface
Controller
ACPI PM Enabled: Yes
Random Number Generator Enabled: No
Random Number Generator Support: Yes

< LPC Legacy Controller >
Type: SMSC LPC v1
Version: 5F.00
No Enabled Devices: 6

< USB Controller 1 >
Model: Intel Corporation 82801BA/BAM (ICH2) USB Universal
Host Controller
Version: 1.10
UHCI Interface: Yes
Channels: 2
Speed: 48MHz
Legacy Emulation Enabled: No

< USB Controller 2 >
Model: Intel Corporation 82801BA/BAM (ICH2) USB Universal
Host Controller
Version: 1.10
UHCI Interface: Yes
Channels: 2
Speed: 48MHz
Legacy Emulation Enabled: No

< System SMBus Controller 1 >
Model: Intel 801xx SMBus
Version: 0.04
Speed: 16kHz

< Expansion Slot(s) >
J4E1 (1h): PCI 32-bit 3.3V PME FullLength Available (Intel
Corporation 82850/82860 (850/860) CPU to AGP Bridge
(MCH))
J4D1 (2h): PCI 32-bit 3.3V PME SMBus FullLength Available
J4C1 (3h): PCI 32-bit 3.3V PME FullLength InUse
J4C1 (4h): PCI 32-bit 3.3V PME FullLength InUse
J4C1 (5h): PCI 32-bit 3.3V PME FullLength Available
J4C1 (6h): PCI 32-bit 3.3V PME FullLength Available
J5E1 (7h): AGP-4x 32-bit 5V FullLength InUse

< Port Connector(s) >
J1L1 - USB1: USB - None / USB
J1L1 - USB2: USB - None / USB
J1K1 - COM A: Serial Port 16550A Compatible - None / DB9 pin female
J1J2 - LPT1: Parallel Port ECP/EPP - None / DB25 pin male
J1M1 - Keyboard: Keyboard Port - None / PS/2
J1M1 - PS2Mouse: Mouse Port - None / PS/2
JA1H1 - LAN: Network Port - None / RJ-45
J1F3 - VIDEO INTERFACE PORT - None: Video Port - None / None
J1G1 - Audio Mic In: Audio Port - None / Mini-jack
J1G1 - Audio Line In: Audio Port - None / Mini-jack
J1G1 - Audio Line Out: Audio Port - None / Mini-jack
J10C1 - USB Front Panel: None - None / None
J10G1 - Floppy: None - Floppy / None
J9G2 - PRI IDE: None - ATA / None
J9G1 - SEC IDE: None - ATA / None
J2D1 - CDIN: Audio Port - CD-ROM Sound Input / None
J2C2 - Telephony IN: Audio Port - None / None
J2C1 - AUX IN: Audio Port - None / None
J8C1 - Wake On Ring: None - None / None
J7C1 - Wake On LAN: None - None / None
J7A2 - SCSI LED: None - None / None
J9D2 - Control Panel: None - None / None
J7M2 - Power Supply Fan: None - None / None
J6M1 - CPU Fan: None - None / None
J8C2 - Configuration Jumper: None - None / None

< Performance Tips >
Notice N224: SMBIOS/DMI information may be inaccurate.
Tip T2: For more information about tips, press F1 and scroll
to the Tips section.

<<< CPU & BIOS Information >>>
------------------------------------------------------------------------------------------------

<< System BIOS >>
< System BIOS >
Manufacturer: Intel Corp.
Version: MV85010A.86A.0020.P08.0202251151
Date: 02/25/2002
Plug & Play Version: 1.00
SMBIOS/DMI Version: 2.30
(EE)PROM Size: 512kB (4Mbit)

< Features >
Can be Updated (flashed): Yes
Can be Shadowed: Yes
Is Socketed: No
Supports APM: Yes
Supports ACPI: Yes
Supports Plug & Play: Yes
Supports ESCD: Yes
Supports Enhanced Disk Drive: Yes
Supports Selective Booting: Yes
Supports LS-120 Boot: Yes
Supports ZIP Boot: Yes
Supports BIOS Boot Block: Yes
Supports Network Boot: Yes
NEC PC-98 Spec Compatible: No
May 10, 2002 7:11:24 PM

A couple of questions. What processes do you have running in the background? Also, have you added any new hardware or software to this pc?

Look Bambi........It's Stiff.
May 10, 2002 10:23:32 PM

If you've got a microphone connected, disconnect it, and see if the problem recurs. I had the same problem, and it was a process called sapisvr.exe, which is the speach recognition engine in XP.
Related resources
Anonymous
May 12, 2002 8:07:43 PM

Actually that was one of the first things I noticed. I already disabled the speech-recognition from control panel.

Eric
Anonymous
May 12, 2002 8:20:17 PM

Thanks for the reply,

I have a some background services/programs running at all times. I've disabled each and every one in a systematic fashion and the problem still occurs.

I'm running the following in the background.

MSN Messenger
Adobe Acrobat Tray (acrotray.exe)
ATI Control Panel (atiptaxx.exe)
Creative Audio HQ Control Panel for my SB Live 5.1 Plat.
Diskkeeper 7.0 latest build (DKService.exe)
Adaptec DirectCD (directcd.exe)
McAfee (MCSheild.exe)
McAfee (mcagent.exe)
McAfee (mcvsrte.exe)
QuickBooks 2000 Pro (qbdagent.exe)
Microsoft IntelliType Natual Keyboard (type32.exe)
WinAmp 2.80a (winampa.exe)
Volume Contol (built-in to WinXP)

That's all that is running on my system. When the computer is idle here is some basic info from TaskManager.

44 Processes
394 Threads
8000-8100 Handles

Commit Charge
-Total 198250k
-Limit 838196k
-Peak 499520k
May 13, 2002 9:36:32 PM

I am kind of unsure of why you need all of those processes starting up when your pc boots. Instead of shutting them down, prevent them from booting up with Windows. I have used Startup Cop for this in the past. Even though you have disabled them one at a time, it could be that 2 or more are in conflict with one another.
Another quick question, is you drive NTFS, it might be unrelated, but it som TSR's have caused problems for me before.

Look Bambi........It's Stiff.
!