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HP scanjet 4600 issue

Forum Computer Peripherals : Scanners - HP scanjet 4600 issue

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netsonic   09-16-2004 at 05:29:18 AM

I bought a HP scanjet 4600 several days ago from Staples.com. Every time I move the scanner or after doing some scanning for some time, the computer show "High speed USB device connect to non-high-speed USB port", sometimes the computer can not recognize this scanner.

I follow the steps provided at HP support website, uninstall driver, software, clean registry,reinstall driver and software, but the problems still exist.

Today, I find a document regarding scanjet 4600 hardware test
http://h10025.www1.hp.com/ewfrf/wc [...] =c00030743

I find the scanner can not pass "Diagnostic Mode" and "Demo Mode" test,

This scanner has a rebate which require original UPC, I have already mailed it to HP rebate center. So I can not get replacement from Staples(the Staples CSR told me), can I get replacement directly from HP, since it's still in warranty.

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