My son had the same problem with his Juke phone. It was white screen but it still works. I read another article online of how to fix it. I was skeptical of a person's answer by putting the phone in the freezer for 15 minutes. I did it! And you know what! IT WORKS!!!! All I did was I turned the phone off and put it in the freezer for 20 minute! Wala....my son's phone screen came up when I turned it on and his setting was there. No need to reset anything. So anyone out there has a white screen phone, put it in the freezer for 20 minutes. GOOD LUCK!