Last January, Sprint initiated a new 2-year contract on my account. I hadn't asked for it, or even called them in that period. Anyway, I realized it a couple of months later when looking at the account online. I called and asked what was up, and they said I must have asked for it, but couldn't offer any reason to support that. They did mention that I had been getting a $5 discount. Anyway, they eventually agreed to revert me to the old plan, which meant charging me for the dicounted amount, and doing some weird stuff. They claimed they couldn't just revert it back because of the "computer" wouldn't let them, that plan no longer existed, etc... but intead were going to make a note in the account indicating the correct contract expiration date. This required multiple phone calls and considerable time to work out, so I decided I would not be renewing once the contract was up. Several months later, after the contract expiration, I switched to T-Mobile. Immediately, I could no longer access my old account information via Sprint's website, but I wan't too concerned about that, I figured they could send a bill if I owed anything. Well, a few weeks later I received a bill from Sprint's collections dep't charging me an early termination fee for both phones on the account, as well as some other unidentified costs... So of course I called back, and after talked to several different people, all of whom insisted that my contract had not expired and said there was no mention of it in my account records. Eventually I spoke to someone in the collections dep't, explained my situation, then was put on hold for fifteen minutes while she talked to a manager. Fortunately, she came back an said that the manager had approved a $0 balance on my account. In other words, they dropped the charges. over the phone they wouldn't give me any kind of confirmation number I could refer to in the future, but did agree to send me a "zero-balance" letter, which never came.
The interesting thing is that last week, a friend of mine happened to describe an almost identical scenario with his Sprint account. They haad extended his contract and given him a $3 discount, all without his consent. He called and complained, and got the same run around as did, with the same result.
My question is, how many people is this happening to? If this is more than just an accident, Sprint could be liable for considerable damages. Can I join a class action suit?
The interesting thing is that last week, a friend of mine happened to describe an almost identical scenario with his Sprint account. They haad extended his contract and given him a $3 discount, all without his consent. He called and complained, and got the same run around as did, with the same result.
My question is, how many people is this happening to? If this is more than just an accident, Sprint could be liable for considerable damages. Can I join a class action suit?