Tom's Hardware: Topic Anyone got XoticPC/Sager NP5760
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Tom's Hardware > Forum > Laptops & Notebooks > General Laptops & Notebooks > Anyone got XoticPC/Sager NP5760
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Sigh 
Guess, no one has one.
You might as well buy it straight from Sager because they're the ones that will be building it. These "distributors" just take orders from "mail-drops" and forwards them to corporate, they're middle men that try fool customers into thinking they actually do more.
Most of these distributors have tried to dump Sager at one point or another, but they can't, because there's only one other distributor that will whitebox a system (build it for you at their headquarters, ship it, support it etc.) and these guys have an non-poaching agreement. So if you have ever dealt with one, the other will tell you, "Go home".
The bottom line is, if you are buying from a Sager distributor, you're buying right from Sager, then you can refer back to the lengthy post of all the problems associated with that, and the 5 out of 10 reseller rating Sager has. Sager distributors will always tell you they do it better, but DO WHAT BETTER? Take an order off the web and call it in?
Go to resellerratings and look up some of Sagers resellers such as PN, DL or any other. You will see many, many glowing reviews. Sager resellers are the best avenue to go as not only do they provide better service but they provide more customizations and better pricing. Sager machines are more often then not backed by the reseller and Sager at the same time. So you have two companies there to assist you at all times 
Some resellers including us do allot of custom work with Sager machines and do allot of extensive work with them which is nothing different from anybodyelse.
| Quote : Go to resellerratings and look up some of Sagers resellers such as PN, DL or any other. |
Why look up the "reseller" when you can look up the SELLER you're "RE-selling" for? Isn't that the end of the line with the thing? That is where it comes from, right?
| Quote : Sager machines are more often then not backed by the reseller and Sager at the same time. So you have two companies there to assist you at all times... |
Back to the real world here for a minute, Sager builds the machine. The "distributor" is a middle man that can try to MAKE Sager do the right thing, but has almost no power whatsoever over Sager.
| Quote : Sager resellers are the best avenue to go as not only do they provide better service but they provide more customizations and better pricing. |
You say, "The reseller provides better service". Is that in taking the order, because you are NOT building the machine, Sager is? That statement from a Sager reseller confirms that Sager's service is less than adequate, which is why you needthe reseller in the first place instead of buying direct.
Since the word "price" is bolded in your statement, you are saying it is cheaper to go through a reseller than going directly through Sager? Since you already mentioned the service from Sager is kind of sucky, how is it the reseller has the "upper hand" when trying to get Sager to do something for your customers?
If the regular Sager customers get the 5 star treatment (out of 10 
), when they pay FULL PRICE, why would they be MORE LIKELY to give preferential treatment to someone who bought through a reseller? Didn't they make less money on the deal?
| Quote : Some resellers including us do allot of custom work with Sager machines and do allot of extensive work with them which is nothing different from anybodyelse. |
I have a few questions. If you could DIRECTLY answer these questions so I can understand the differences between yourself and "anybody else" it would be great.
1. How do you do "allot of custom work" on these systems when you never touch, or even see them?
2. What types of "customization" and "custom work" do you do to these systems?
3. Is there a difference between a distributor "OUTSOURCING" system builds to Sager, and "anybody else" who is actually building the systems themselves?
4. Do you have ANY product ON HAND at your "headquarters"?
5. Do you even USE the Sager product at your "headquarters"?
6. Finally, Exectly HOW is a system purchased from XoticPC different from a system purchased directly from Sager, besides a name badge and price?
Once those direct questions are answered, I think that should clear up the confusing double-talk and "slight of hand" marketing and i can better understand the differences between "everybody else".
| Quote : |
Go to resellerratings and look up some of Sagers resellers such as PN, DL or any other. Why look up the "reseller" when you can look up the SELLER you're "RE-selling" for? Isn't that the end of the line with the thing? That is where it comes from, right?
I think the main reason I started looking at these other resellers was because they all offer a level of personal care. You can email them directly, or talk via I.M. and forums. Many of the owners and reps are eager to help even if you don't buy or own their product. That genuine level of interest gains respect and trust IMO. The Seller here, Sager, appears to be more geared to dealing with companies vs individuals. If that weren't the case.. I think it would be impossible for anyone to have a rating of 10 who deals with them. Ref, XoticPC and PowerNotebooks. Sager also isn't the only one with a poor rating.. Look at Pro-star too
| Quote : Sager machines are more often then not backed by the reseller and Sager at the same time. So you have two companies there to assist you at all times...
|
I think this would be subjective with what warranty you get. This issue hasn't come up in any forum I've found, except with people who got Sagers 3 year warranty. Some companies seem to offer this as an option. IMO I would stick with the resellers warranty, vs. a sager exclusive one. But every company has different offerings, so this is a question for each one individually
| Quote : Sager resellers are the best avenue to go as not only do they provide better service but they provide more customizations and better pricing.You say, "The reseller provides better service". Is that in taking the order, because you are NOT building the machine, Sager is? That statement from a Sager reseller confirms that Sager's service is less than adequate, which is why you needthe reseller in the first place instead of buying direct. |
Well here's another question.. How does having a computer assembled on site make it better? I would agree that a certain level of personal touch would be nice. But unless you're a really really small company, you can't build each one by yourself and still move volume to support growth. In which case..that later builder would be more of a niche thing for specific buyers. The computers are tested regardless, and customized if requested to spec. I'm sure the people selling these things on either side of the curve aren't morons.
| Quote : Since the word "price" is bolded in your statement, you are saying it is cheaper to go through a reseller than going directly through Sager? Since you already mentioned the service from Sager is kind of sucky, how is it the reseller has the "upper hand" when trying to get Sager to do something for your customers? |
Good question
| Quote : If the regular Sager customers get the 5 star treatment (out of 10 |
If they move in volume..they'd give a discount probably. In the end they probably aren't loosing near as much as they're gaining. Think about this. Macintosh sells Macbooks starting at 1100. How do resellers like Amazon and MacMall sell them for 100 or more less??? Business economics in a free economy is a crazy thing.
All in all, good questions, I'd also like to hear more about differences between resellers. But more to the topic of the thread, from everything I've read, XoticPC is a very trust-worthy reseller. I wouldn't hesitate to check em out should I need a Laptop. On a foot note, they offer more than just Clevo/Sager
Thanks for pointing this out Killer 
You can view our rebuttal to the customer on the issue on the provided link. It demonstrates how we take care of problems if and when they arise. Xotic PC has over 500+ positive feedbacks on ebay and perfect ratings on many review sites.
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