Windows 7 saying it's not genuine...should I reinstall or something else?

[jr61]

Hello,

I built my computer about 6 months ago and bought windows 7 from my university. It activated fine and has worked well up until a few weeks ago. Windows started to give me warnings that it may not be genuine, my background went black, etc.

I was going to reinstall ("upgrade") windows 7so I first uninstalled service pack 1. After doing this windows no longer gave me these warnings and everything went back to normal. I reinstalled spc 1 just to see what would happen and it started giving me the warnings again.

Does anyone have any idea of what is going on? Should I just upgrade/do a new install? Is it better to do one or the other?

Thanks!

 

[cl-scott]

Probably the best thing to do is call up Microsoft's Activation hotline, explain the situation, and they can issue you a new activation code if everything checks out, as it should.

 

[Brett928S2]

Hi

I agree with the above...assuming your windows IS genuine...you DO have a legimate number for it ????

All the best Brett

 

[jr61]

Yes it is genuine and I have a number for it. I have called Microsoft already and I kept getting transferred to someone else...maybe I need to try again.

 

[blade of grass]

Yes it is genuine and I have a number for it. I have called Microsoft already and I kept getting transferred to someone else...maybe I need to try again.

when you call them, dial into the system a bit then push 0. It will send you to a real person, and they should be able to help you.

 

[jr61]

when you call them, dial into the system a bit then push 0. It will send you to a real person, and they should be able to help you.

I did get to talk with people thankfully, but I got transferred to three different people lol. I'll try it again though.