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Audigy 2 Platinum install hassles

Last response: in Components
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August 15, 2003 4:46:49 PM

Has anyone else had trouble getting the Audigy 2 Platinum drivers to install?

Pertinent hardware details:
ASUS P4C800 Deluxe MB
Pentium4 3.0c processor
1 GB RAM
Windows XP Pro, SP1

Bios set for PNP OS, onboard sound is disabled.

Soundcards like to use IRQ 5, and IRQ 5 is available with no sharing.

I've tried two different PCI slots with the same results. The card is detected as an Audio controller, the Creative installation routine runs apparently to completion, and the card *stays* an "Audio Controller." I've uninstalled and reinstalled the software many times, including blowing away the registry keys put in place (but not removed) by the software installation.

This is very, very much like the games we used to play of "Find the modem" in Windows 95. Anyone seen anything similar?

What non-Creative soundcards do people like?

Aggravated,
Peyton
August 15, 2003 4:52:47 PM

Hey Peyton,

In order to properly install an Audigy 2 Platinum, you have to follow the instruction provided by Creatve to the T. Otherwise, it will not work. Did you do the Creative install or let Windows install your card?

- Daniel (daniel1113[at]comcast[dot]net)
August 15, 2003 5:30:50 PM

Howdy, Daniel,

I followed the instructions exactly, after closing the "found new hardware" dialog.

When I get home, I plan to uninstall the software and drivers again, blow away the Creative registry keys, shut down the box, remove the card, boot the box, shut it down, and reinstall the card in the 3d PCI slot from the AGP slot. From there, I will again follow the directions "to the T." If that fails, I'll be on the phone to Tech Support, and probably switching to onboard sound till they send me a new CD or whatever.

Reported problems with ACPI/Hyperthreading may or may not pertain. Sharky Extreme built their Extreme Gaming rig with the same MB, processor and sound card. Dell sells them that way. There must be a way to make it work.

Cheers,
Peyton
August 15, 2003 8:27:43 PM

Also, I know you said you tried multiple PCI slots, but if you are using an AGP video card, make sure you leave the PCI slot next to the AGP slot open. I know this can cause many problems.

I had to completely reformat my desktop and reinstall my Audigy 2 Platinum eX in order for it to work, but it was worth it. I hope you get it going!

- Daniel (daniel1113[at]comcast[dot]net)
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