Hidden logon

I have recently purchased a custom laptop with windows 7. The problem is, I cannot access the other users, they are hidden at the logon screen. How can I enable them to show?
I already tried accessing the default admin account but it tells me access denied.
Also, I am stuck on a standard account since I cannot access the admin account.
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More about hidden logon
  1. Sorry we can't assist with such matters.
  2. Contact the place where you brought it from and ask for the admin login details.
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Security Laptops Windows 7