How to upload pictures from sharp GX10i

I'm trying to retrieve some old pictures from my old phone.
I have attached my GX10i to my PC with the data cable and installed the software but when ever i try to download any of the photos is fails. According to the phone they're all JPEG, I can't work out why it won't work.
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More about upload pictures sharp gx10i
  1. If that isn't doing the trick, do you have a media card in the phone that has the pics on it? If so, try taking it out and inserting it into your computer's media card reader to see if you can retrieve them that way.
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