Where's my new drive?

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hello all,

Our daughter's PC stopped playing her CDs and DVDs. So I bought a new drive
for it (white box, no installation software included).
Now I realise that the problem may lie elsewhere. The computer cannot find
the new drive (or the existing (slave) CDRW drive).
On reboot, it finds them and adds them as new hardware and says that the
devices are working properly. But as soon as a disc is inserted, the system
crashes and the devices disappeare from DEVICE MANAGER. They appear and are
reinstalled on reboot again.
I have disblaed and uninstalled them, to try and get a clean install, but
the same thing happens. Sometimes they will stay active long enough to open
(eg) Windows Media Player and start a track listing before it crashes out.
Anyone got any ideas?
The drive is a MATSHITA DVD-ROM SR8589 (almost identical to the faulty one
it replaced). It is the master drive in the system.

Computer otherwise healthy. Thanks in advance. Best wishes, shoulderhead

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

You mentioned master and slave but did you set the jumpers properly? Some
drives need to be set to CS (Cable Select) or they will not work no matter
what you do. Did you change the cables? Sometimes a year old cable may just
stop working. This also could be something in the BIOS Setup. I have seen
some motherboards where the CD drives need to be set to "None", rebooted,
then set to "Auto" for the drives to work properly. The last thing is that
the IDE controller(s) could be bad. I have seen boards that recognized the
drives, showed them at bootup, Windows recognized them but no matter what,
they would not work. Put them in another PC and they work fine.
--
That's just like my opinion, Man........


"shoulderhead" wrote:

> Hello all,
>
> Our daughter's PC stopped playing her CDs and DVDs. So I bought a new drive
> for it (white box, no installation software included).
> Now I realise that the problem may lie elsewhere. The computer cannot find
> the new drive (or the existing (slave) CDRW drive).
> On reboot, it finds them and adds them as new hardware and says that the
> devices are working properly. But as soon as a disc is inserted, the system
> crashes and the devices disappeare from DEVICE MANAGER. They appear and are
> reinstalled on reboot again.
> I have disblaed and uninstalled them, to try and get a clean install, but
> the same thing happens. Sometimes they will stay active long enough to open
> (eg) Windows Media Player and start a track listing before it crashes out.
> Anyone got any ideas?
> The drive is a MATSHITA DVD-ROM SR8589 (almost identical to the faulty one
> it replaced). It is the master drive in the system.
>
> Computer otherwise healthy. Thanks in advance. Best wishes, shoulderhead

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Just connect the new unit to the Secondary-Master channel &
remove any Slave units. Then see if the system will boot, detect
and access the drive by itself.

"shoulderhead" <shoulderhead@discussions.microsoft.com> wrote in message
news:1D516F81-8081-4F54-8A2D-CFA376CF66A0@microsoft.com...
> Hello all,
>
> Our daughter's PC stopped playing her CDs and DVDs. So I bought a new
> drive
> for it (white box, no installation software included).
> Now I realise that the problem may lie elsewhere. The computer cannot find
> the new drive (or the existing (slave) CDRW drive).
> On reboot, it finds them and adds them as new hardware and says that the
> devices are working properly. But as soon as a disc is inserted, the
> system
> crashes and the devices disappeare from DEVICE MANAGER. They appear and
> are
> reinstalled on reboot again.
> I have disblaed and uninstalled them, to try and get a clean install, but
> the same thing happens. Sometimes they will stay active long enough to
> open
> (eg) Windows Media Player and start a track listing before it crashes out.
> Anyone got any ideas?
> The drive is a MATSHITA DVD-ROM SR8589 (almost identical to the faulty one
> it replaced). It is the master drive in the system.
>
> Computer otherwise healthy. Thanks in advance. Best wishes, shoulderhead

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi again,
Many thanks for your replies.

(R. McCarty) I changed the cable as you said, making the new drive the ONLY
drive in the system and (hey presto) it works a treat. Superb! Thanks!
Does this mean that the other drive (CDRW - now disconnected) was likely to
be the cause of the problem? I'm happy to leave things as they are at
present, but may have to reconnect the CDRW at a later date. As you came up
with the suggestion, I wondered if you have experience of this and what it
means? Or could this point to a cable fault as uggabugga suggested?
(uggabugga) The jumpers were pre-set onto master. As this was the same
setting as the drive deing replaced, I left them alone (The second drive,
CDRW -now disconnected - is set onto slave).
But your cable select tip could be useful when I try to connect the CDRW
back into the circuit.
I do have a new cable which I will use when I do this.

Even though the new drive is the master, it is the last one on the cable
(currently the only one on the cable) Is this normal?

But I'm in no hurry for answers because IT'S WORKING.
I am eternally grateful to you for your speedy and efficient answers. Many
many thanks again.
All strength to the group.
Best wishes, Shoulderhead

"uggabugga" wrote:

> You mentioned master and slave but did you set the jumpers properly? Some
> drives need to be set to CS (Cable Select) or they will not work no matter
> what you do. Did you change the cables? Sometimes a year old cable may just
> stop working. This also could be something in the BIOS Setup. I have seen
> some motherboards where the CD drives need to be set to "None", rebooted,
> then set to "Auto" for the drives to work properly. The last thing is that
> the IDE controller(s) could be bad. I have seen boards that recognized the
> drives, showed them at bootup, Windows recognized them but no matter what,
> they would not work. Put them in another PC and they work fine.
> --
> That's just like my opinion, Man........
>
>
> "shoulderhead" wrote:
>
> > Hello all,
> >
> > Our daughter's PC stopped playing her CDs and DVDs. So I bought a new drive
> > for it (white box, no installation software included).
> > Now I realise that the problem may lie elsewhere. The computer cannot find
> > the new drive (or the existing (slave) CDRW drive).
> > On reboot, it finds them and adds them as new hardware and says that the
> > devices are working properly. But as soon as a disc is inserted, the system
> > crashes and the devices disappeare from DEVICE MANAGER. They appear and are
> > reinstalled on reboot again.
> > I have disblaed and uninstalled them, to try and get a clean install, but
> > the same thing happens. Sometimes they will stay active long enough to open
> > (eg) Windows Media Player and start a track listing before it crashes out.
> > Anyone got any ideas?
> > The drive is a MATSHITA DVD-ROM SR8589 (almost identical to the faulty one
> > it replaced). It is the master drive in the system.
> >
> > Computer otherwise healthy. Thanks in advance. Best wishes, shoulderhead

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

As with so many things in a PC, there are interactions that you
just can't explain. Many times I've worked on a system where
all the "Logical" approaches fail. I hate to admit it - but many
times you have to do what I suggested for you to try, a random
guess or speculation.

Anyway, glad you're back on line.

I would probably visit the vendor web site for the CD-RW &
see if a Firmware update is available. Vendor's make adjustments
to recording devices to adapt to new media or correct issues.
If a new firmware is available, examine the Readme.Txt or the
history log and see if any items match your issues. If you do need
to flash the CD-RW, do it as the only device on the Secondary
channel.

A new IDE cable wouldn't be a bad idea - but doesn't explain
your issues.


"shoulderhead" <shoulderhead@discussions.microsoft.com> wrote in message
news:08947B66-9D02-48D2-B4AD-FA0B5B363ED9@microsoft.com...
> Hi again,
> Many thanks for your replies.
>
> (R. McCarty) I changed the cable as you said, making the new drive the
> ONLY
> drive in the system and (hey presto) it works a treat. Superb! Thanks!
> Does this mean that the other drive (CDRW - now disconnected) was likely
> to
> be the cause of the problem? I'm happy to leave things as they are at
> present, but may have to reconnect the CDRW at a later date. As you came
> up
> with the suggestion, I wondered if you have experience of this and what it
> means? Or could this point to a cable fault as uggabugga suggested?
> (uggabugga) The jumpers were pre-set onto master. As this was the same
> setting as the drive deing replaced, I left them alone (The second drive,
> CDRW -now disconnected - is set onto slave).
> But your cable select tip could be useful when I try to connect the CDRW
> back into the circuit.
> I do have a new cable which I will use when I do this.
>
> Even though the new drive is the master, it is the last one on the cable
> (currently the only one on the cable) Is this normal?
>
> But I'm in no hurry for answers because IT'S WORKING.
> I am eternally grateful to you for your speedy and efficient answers. Many
> many thanks again.
> All strength to the group.
> Best wishes, Shoulderhead
>
> "uggabugga" wrote:
>
>> You mentioned master and slave but did you set the jumpers properly? Some
>> drives need to be set to CS (Cable Select) or they will not work no
>> matter
>> what you do. Did you change the cables? Sometimes a year old cable may
>> just
>> stop working. This also could be something in the BIOS Setup. I have seen
>> some motherboards where the CD drives need to be set to "None", rebooted,
>> then set to "Auto" for the drives to work properly. The last thing is
>> that
>> the IDE controller(s) could be bad. I have seen boards that recognized
>> the
>> drives, showed them at bootup, Windows recognized them but no matter
>> what,
>> they would not work. Put them in another PC and they work fine.
>> --
>> That's just like my opinion, Man........
>>
>>
>> "shoulderhead" wrote:
>>
>> > Hello all,
>> >
>> > Our daughter's PC stopped playing her CDs and DVDs. So I bought a new
>> > drive
>> > for it (white box, no installation software included).
>> > Now I realise that the problem may lie elsewhere. The computer cannot
>> > find
>> > the new drive (or the existing (slave) CDRW drive).
>> > On reboot, it finds them and adds them as new hardware and says that
>> > the
>> > devices are working properly. But as soon as a disc is inserted, the
>> > system
>> > crashes and the devices disappeare from DEVICE MANAGER. They appear and
>> > are
>> > reinstalled on reboot again.
>> > I have disblaed and uninstalled them, to try and get a clean install,
>> > but
>> > the same thing happens. Sometimes they will stay active long enough to
>> > open
>> > (eg) Windows Media Player and start a track listing before it crashes
>> > out.
>> > Anyone got any ideas?
>> > The drive is a MATSHITA DVD-ROM SR8589 (almost identical to the faulty
>> > one
>> > it replaced). It is the master drive in the system.
>> >
>> > Computer otherwise healthy. Thanks in advance. Best wishes,
>> > shoulderhead