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Cannot install program even with Administrator rights

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  • Windows XP
Last response: in Windows XP
June 7, 2005 7:33:42 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

I have a client who called and could not install the full version of
Adobe Acrobat using her login even though she had admin rights. I
suggested she log off and log in as Administrator which she did but
still received the same error message (you do not have administrator
rights...). This is happening to two workstations.

Does anyone have another suggestion to resolve this?

Thank you,
--
Terry

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

More about : install program administrator rights

Anonymous
June 7, 2005 9:22:02 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

2 workstations, are they logging into a domain and if so as administrator of
the domain? Has that Domain Administrator been added as an administrator of
the local machine? Better yet has the Domain User been added as an
administrator of the lcoal machine? This is relevant only in the case of XP
Pro and domain login. Hope this helps

frdbadf

"Terry" wrote:

> I have a client who called and could not install the full version of
> Adobe Acrobat using her login even though she had admin rights. I
> suggested she log off and log in as Administrator which she did but
> still received the same error message (you do not have administrator
> rights...). This is happening to two workstations.
>
> Does anyone have another suggestion to resolve this?
>
> Thank you,
> --
> Terry
>
> ***Reply Note***
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.
>
June 7, 2005 9:43:11 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On 6/7/2005 5:22 PM On a whim, frdbadf pounded out on the keyboard

> 2 workstations, are they logging into a domain and if so as administrator of
> the domain? Has that Domain Administrator been added as an administrator of
> the local machine? Better yet has the Domain User been added as an
> administrator of the lcoal machine? This is relevant only in the case of XP
> Pro and domain login. Hope this helps
>
> frdbadf
>
> "Terry" wrote:
>
>
>>I have a client who called and could not install the full version of
>>Adobe Acrobat using her login even though she had admin rights. I
>>suggested she log off and log in as Administrator which she did but
>>still received the same error message (you do not have administrator
>>rights...). This is happening to two workstations.
>>
>>Does anyone have another suggestion to resolve this?
>>
>>Thank you,
>>--
>>Terry
>>
>>***Reply Note***
>>Anti-spam measures are included in my email address.
>>Delete NOSPAM from the email address after clicking Reply.
>>

No domain. Just peer to peer.

--
Terry

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
Related resources
Anonymous
June 9, 2005 4:38:56 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Well, you can try to install the program with SYSTEM rights (a step above
Admin, the OS itself should only have those rights as I understand it,) but
honestly if there's a problem installing it with Admin rights, you've
probably got issues elsewhere that will be back to haunt you unless you find
the root cause of the problem.

That being said, specifically how does the Adobe install fail? Perhaps
there is a folder or file it tries to write to/over that is read-only, or an
error with the installer.... or a problem with her user settings in.. wait,
on two machines ... roaming profiles? or a different profile on each
machine?

Regardless, a temporary fix *might* be to try gaining system rights from an
account with admin rights - but I'd only recommend doing this if you don't
have the time to find the root cause of the problem. click Start > Run and
type CMD then click OK. at the command prompt, type this on one line
(without the quotes:)  " AT xx:xx /INTERACTIVE TASKMGR " and press enter.
the xx:xx should be the time, in 24 hour format, and set a minute or two
ahead of the current time. Example, if it's 3:05 pm, type " AT 15:06
/INTERACTIVE TASKMGR " Assuming the scheduler service is running, you'll
see a message that a job was added. If it's not, you'll see an error that
the task scheduler service is not started. if so, type: " net start
scheduler " hit enter, and try again when the service starts. Assuming you
get the "AT xx:xx ..." command entered before the minute switches over, then
one minute later, taskmgr will launch with System rights, and anything it
spawns will have System rights. From the task manager, goto the Processes
tab and end task on explorer.exe - your desktop will disappear but taskmgr
will remain. now click File > Run and type " EXPLORER.EXE " and the desktop
will reappear, this time with system rights. If done properly, click Start
and you will see at the top SYSTEM where the user name normally is. Now try
to install your program. when finished, don't play around with System
rights too long, you could seriously mess something up! simply log off and
log back in as your normal user. BTW, nothing you need to type is case
sensitive.. I added that for dramatic flair ;)  If you have trouble with
that, I can email a nice batch script I wrote to do the work for you, but
the lines will surely get parsed if I cut/paste it here. Just try to use
this method of System rights as a last resort - (and it may not even work
for your problem, but worth a shot.)

good luck!

"Terry" <F1ComNOSPAM@pobox.com> wrote in message
news:ue5zHM8aFHA.2900@TK2MSFTNGP15.phx.gbl...
> On 6/7/2005 5:22 PM On a whim, frdbadf pounded out on the keyboard
>
>> 2 workstations, are they logging into a domain and if so as administrator
>> of the domain? Has that Domain Administrator been added as an
>> administrator of the local machine? Better yet has the Domain User been
>> added as an administrator of the lcoal machine? This is relevant only in
>> the case of XP Pro and domain login. Hope this helps
>>
>> frdbadf
>>
>> "Terry" wrote:
>>
>>
>>>I have a client who called and could not install the full version of
>>>Adobe Acrobat using her login even though she had admin rights. I
>>>suggested she log off and log in as Administrator which she did but still
>>>received the same error message (you do not have administrator
>>>rights...). This is happening to two workstations.
>>>
>>>Does anyone have another suggestion to resolve this?
>>>
>>>Thank you,
>>>--
>>>Terry
>>>
>>>***Reply Note***
>>>Anti-spam measures are included in my email address.
>>>Delete NOSPAM from the email address after clicking Reply.
>>>
>
> No domain. Just peer to peer.
>
> --
> Terry
>
> ***Reply Note***
> Anti-spam measures are included in my email address.
> Delete NOSPAM from the email address after clicking Reply.
June 9, 2005 10:02:22 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Terry wrote:

> On 6/7/2005 5:22 PM On a whim, frdbadf pounded out on the keyboard
>
>> 2 workstations, are they logging into a domain and if so as
>> administrator of
>> the domain? Has that Domain Administrator been added as an
>> administrator of
>> the local machine? Better yet has the Domain User been added as an
>> administrator of the lcoal machine? This is relevant only in the
>> case of XP
>> Pro and domain login. Hope this helps
>>
>> frdbadf
>>
>> "Terry" wrote:
>>
>>
>>>I have a client who called and could not install the full version of
>>>Adobe Acrobat using her login even though she had admin rights. I
>>>suggested she log off and log in as Administrator which she did but
>>>still received the same error message (you do not have administrator
>>>rights...). This is happening to two workstations.
>>>
>>>Does anyone have another suggestion to resolve this?
>>>
>>>Thank you,
>>>--
>>>Terry
>>>
>>>***Reply Note***
>>>Anti-spam measures are included in my email address.
>>>Delete NOSPAM from the email address after clicking Reply.
>>>
>
> No domain. Just peer to peer.
>

And Adobe Acrobat tech support said? Seriously, call them. It's their
program, it's expensive, and this may be a known issue.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
June 9, 2005 12:44:30 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On 6/8/2005 9:38 PM On a whim, John Shaw pounded out on the keyboard

> Well, you can try to install the program with SYSTEM rights (a step above
> Admin, the OS itself should only have those rights as I understand it,) but
> honestly if there's a problem installing it with Admin rights, you've
> probably got issues elsewhere that will be back to haunt you unless you find
> the root cause of the problem.
>
> That being said, specifically how does the Adobe install fail? Perhaps
> there is a folder or file it tries to write to/over that is read-only, or an
> error with the installer.... or a problem with her user settings in.. wait,
> on two machines ... roaming profiles? or a different profile on each
> machine?
>
> Regardless, a temporary fix *might* be to try gaining system rights from an
> account with admin rights - but I'd only recommend doing this if you don't
> have the time to find the root cause of the problem. click Start > Run and
> type CMD then click OK. at the command prompt, type this on one line
> (without the quotes:)  " AT xx:xx /INTERACTIVE TASKMGR " and press enter.
> the xx:xx should be the time, in 24 hour format, and set a minute or two
> ahead of the current time. Example, if it's 3:05 pm, type " AT 15:06
> /INTERACTIVE TASKMGR " Assuming the scheduler service is running, you'll
> see a message that a job was added. If it's not, you'll see an error that
> the task scheduler service is not started. if so, type: " net start
> scheduler " hit enter, and try again when the service starts. Assuming you
> get the "AT xx:xx ..." command entered before the minute switches over, then
> one minute later, taskmgr will launch with System rights, and anything it
> spawns will have System rights. From the task manager, goto the Processes
> tab and end task on explorer.exe - your desktop will disappear but taskmgr
> will remain. now click File > Run and type " EXPLORER.EXE " and the desktop
> will reappear, this time with system rights. If done properly, click Start
> and you will see at the top SYSTEM where the user name normally is. Now try
> to install your program. when finished, don't play around with System
> rights too long, you could seriously mess something up! simply log off and
> log back in as your normal user. BTW, nothing you need to type is case
> sensitive.. I added that for dramatic flair ;)  If you have trouble with
> that, I can email a nice batch script I wrote to do the work for you, but
> the lines will surely get parsed if I cut/paste it here. Just try to use
> this method of System rights as a last resort - (and it may not even work
> for your problem, but worth a shot.)
>
> good luck!
>
> "Terry" <F1ComNOSPAM@pobox.com> wrote in message
> news:ue5zHM8aFHA.2900@TK2MSFTNGP15.phx.gbl...
>
>>On 6/7/2005 5:22 PM On a whim, frdbadf pounded out on the keyboard
>>
>>
>>>2 workstations, are they logging into a domain and if so as administrator
>>>of the domain? Has that Domain Administrator been added as an
>>>administrator of the local machine? Better yet has the Domain User been
>>>added as an administrator of the lcoal machine? This is relevant only in
>>>the case of XP Pro and domain login. Hope this helps
>>>
>>>frdbadf
>>>
>>>"Terry" wrote:
>>>
>>>
>>>
>>>>I have a client who called and could not install the full version of
>>>>Adobe Acrobat using her login even though she had admin rights. I
>>>>suggested she log off and log in as Administrator which she did but still
>>>>received the same error message (you do not have administrator
>>>>rights...). This is happening to two workstations.
>>>>
>>>>Does anyone have another suggestion to resolve this?
>>>>
>>>>Thank you,
>>>>--
>>>>Terry
>>>>
>>>>***Reply Note***
>>>>Anti-spam measures are included in my email address.
>>>>Delete NOSPAM from the email address after clicking Reply.
>>>>
>>
>>No domain. Just peer to peer.
>>
>>--
>>Terry
>>
>>***Reply Note***
>>Anti-spam measures are included in my email address.
>>Delete NOSPAM from the email address after clicking Reply.
>
>
>

John,

Different profile on each machine.

Thanks for the workaround. I agree I would like to find the root of the
problem, but this may get it installed at least. I need to look at the
folders it is trying to install to and see if there are any rights
issues that might be causing it. That is something I hadn't thought
about. Since Admin has full rights by default and I doubt these two
users would change anything like that. But that's where I'm going to
look first.


--
Terry

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
June 9, 2005 12:46:26 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On 6/9/2005 6:02 AM On a whim, Malke pounded out on the keyboard

> Terry wrote:
>
>
>>On 6/7/2005 5:22 PM On a whim, frdbadf pounded out on the keyboard
>>
>>
>>>2 workstations, are they logging into a domain and if so as
>>>administrator of
>>>the domain? Has that Domain Administrator been added as an
>>>administrator of
>>>the local machine? Better yet has the Domain User been added as an
>>>administrator of the lcoal machine? This is relevant only in the
>>>case of XP
>>>Pro and domain login. Hope this helps
>>>
>>>frdbadf
>>>
>>>"Terry" wrote:
>>>
>>>
>>>
>>>>I have a client who called and could not install the full version of
>>>>Adobe Acrobat using her login even though she had admin rights. I
>>>>suggested she log off and log in as Administrator which she did but
>>>>still received the same error message (you do not have administrator
>>>>rights...). This is happening to two workstations.
>>>>
>>>>Does anyone have another suggestion to resolve this?
>>>>
>>>>Thank you,
>>>>--
>>>>Terry
>>>>
>>>>***Reply Note***
>>>>Anti-spam measures are included in my email address.
>>>>Delete NOSPAM from the email address after clicking Reply.
>>>>
>>
>>No domain. Just peer to peer.
>>
>
>
> And Adobe Acrobat tech support said? Seriously, call them. It's their
> program, it's expensive, and this may be a known issue.
>
> Malke

I suggested that but the Office Manager didn't approve it. If I can't
find the problem, they may as a last resort.

Thank you,

--
Terry

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.