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Screen display

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Hello,
Hi there is a 1 inch gap on top of my computer screen. I cannot get this to open all the way. I have done a system restore and changed resolution. Arrows will not open up on top to stretch.It's proving to be difficult when watching Netflix etc since I can not even pull up the pause button.
This is a Acer laptop running on Win 7 using Firefox browser.
Any help would be great!
Thanks,
Stacey

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