*LEAKED* Palm Pre Internal Launch FAQ

What business relevant features will be available at the launch?
• EV-DO Rev A, WiFi, A-GPS
• Touch screen and slide-out QWERTY keyboard
• Removable battery and light sensor that saves battery life
• MS Exchange Push synchronization of e-mail, calendar, tasks and contacts as well as over the
air look-ups to the Global Address Book
• Ability to view e-mail attachments (Word, Excel, PowerPoint, Adobe PDF), including wave files
used for Unified Communication messages (and support for Cisco Unified Messaging)

What business efficiency and productivity features will be on the Pre?
• Palm Synergy enables a single view for all of your personal and work calendars, contacts and
emails…viewed together or separately.
• Activity cards for multi-tasking
• Universal Search that allows you to find information across contacts, applications, and web just
using the keyboard at any time and within any application
• Proximity sensor that automatically switches off the screen when brought near your face
• Physical ringer switch
• Airplane mode

Which Exchange Servers are supported by the Pre?
• Exchange Active Sync versions – 2.0, 2.5, 12, 12.1
• Microsoft Exchange Server 2003 and with Service Pack 2
• Microsoft Exchange Server 2007 Service Pack 1
(Note: This capability is for synchronization only and not for device management support)

What EAS functionalities are available with the Pre?
• Direct Push - View e-mails as soon as they arrive to the server, without manual or scheduled
synchronization
• E-mail Attachment Support - Popular formats of Audio, Video, Images and Document Attachments
supported
• HTML E-mail Support - View e-mail with full HTML e-mail support; In-line viewing of images
• SSL Encryption - Supported for both receiving and sending e-mail

What synchronization capabilities are available with the Pre?
• Calendar and Contacts Sync
• 2-way synchronization of EAS calendar events and EAS Contact supported
• Create/Update Calendar events on-the-go; contact meeting attendees with last-minute changes
• GAL Support - Global address lookup support through e-mail and contacts apps
• Inviting attendees to a meeting from the device is currently not supported
• 2-way synchronization of tasks

What document support will be available with the Pre?
• Dataviz Docs-to-Go shipping in ROM. Document viewing capabilities for Word, Excel, PowerPoint,
PDF
• Document Editing will be available as after-market, third-party application by Dataviz Docs-to-Go.
Timing TBD
Can the Pre support Enterprise Wifi?
• Enterprise-grade Wi-Fi (802.1x) – WEP, WPA (both personal and enterprise), WPA2 (both personal
and enterprise)
• Secure Wi-Fi- EAP-TLS, PEAP v1/v2, EAP-TTLS, EAP-FAST, LEAP

What location services are available with the Pre?
The Pre is compatible with Sprint Mobile Locator and Business Mobility Framework (BMF).

Are there special requirements for first use/set up?
Yes. First Use configures the phone for the customer, walks them through creating a Palm profile,
and introduces them to some basic features.

A Palm profile is important because all webOS updates are delivered over the air. By creating a
Palm profile, Palm is able to find the device to send out the latest update and back up information
that is not saved elsewhere.

There is a second portion to the device set up that offers a short tutorial on how to use the Palm
Pre. The term “Setup” is the preferred customer-facing term for First Use.

Note: If customers do not create a Palm profile, they cannot leave First Use/Setup, and cannot use
the device. The Palm profile ensures that customers have access to the latest software updates,
which will allow them to receive the latest updates.

What happens if the customer does not accept the Google Mobile Terms of Service?
If the user does not accept Google Mobile Terms of Service during setup, GPS services (Sprint
Mobile Locator) will not function on the device. If the customer did not accept the Google Mobile
Terms of Service and tries to use the GPS services, he or she will be directed back to the Google
Mobile Terms of Services sign in page.