I am trying to install WordPrefect on my new Windows 7 PC from HP and I keep getting the message that
CTL3D32.DLL is not installed correctly and must be installed correctly in the Windows system directory if WordPerfect is to work properly.
I'm trying to install the latest version of WordPerfect (Office X4) on a brand new HP Windows 7 computer.
It's working, but I keep getting the missing CTL3D32.DLL message.
and every time i try to save a WP document to my hard drive, WP ceases to operate.
i can save documents to a zip drive . . . no problem. but the error message and inability to save to the hard drive are irksome.
I'm sorry to add onto this, but this problem became worse.
The problem started when my employer discovered that he no longer could use the "advanced" [search function] using WordPerfect Office 12. For some reason whatever he typed into the text box, the folder would come up empty with no search results [even though he knew the files should be there]. I think this has to do with Windows 7 compatibility issues. (Please verify that for me, thank you.)
With a technician remotely connected to the computer, trying to uninstall/reinstall WordPerfect Office 12 onto Windows 7, the same "CTL3D32.DLL" error message came up. The technician figured that "indexing" the folder and leaving it to complete it would help with the search problem.
Next day, I check out the computer and realize that the said folder is missing from the "My Documents" folder. It was there last night. The technician has no idea. I think this has to do with the "indexing".
Any suggestions or thoughts as to what happened and how to recover the lost folder and files within?