This is NOT a "bad" support story

This is actually a tech support stroy that was a nice and extremely surprising one at that.

I had driver problems with a Matrox product and not even the best computer fix it dude in my pathetic town could fix it so I called up Matrox support up in Montreal. They couldn't fix the problem on the phone so we hung up and I thanked them for their help anyways. They were really really nice to me and that's rare for all the other companies out there when you call them up for support. A couple of days pasted and I received a call from Matrox wanting more info about my problem. Of course I helped them out as much as I could. By then I realised how much Matrox really cared about their customers and said to myslef that on top of making a kick ass product their service is second to none too! Anyways, my problem was fixed a couple of weeks later with the new release of the next drivers. And i lived happily ever after, the end.
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  1. Great story. I believe Matrox is very good. I own a Matrox card (G400MAX) and have noproblems with it. I will forever and ever use Matrox-only systems. The end.

    Morgan 1.6Ghz + 256DDR SDRAM = Dream on
    However dreams are approacable :wink:
  2. I am agree with you. I am Webdesigner, so G400 MAX.

    P.S. Interesting when we r gonna have G800?
  3. Didn't work as well for me in the UK - it took nearly three weeks to solve the problem on W95 and Matrox G200 ( admittedly some time ago ) before they identified the problem as IRQ setting, and got me a hack utility ( unsupported ). I have to say I am very pleased with Matrox cards on the whole once the damn things are working...

    Do unto others before they do unto you...
  4. Yes Matrox are good but they have fallen off the wagon a bit with 3d cards for gamers, at least thats what I have read
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