Only 9 out of 10 ? You doing good LOL
Anyhow ... I'm in Vancouver so by the time I get around to looking its always 11 PM or so which is 2AM for them. They take all data modification type services down from 2AM EST to 6 AM EST (possibly not 100% Accurate) the site warns you of this if that's the case. (Self serve functions are not available from (This Time) to (This Time)
I find it is slow from about 10 AM till 4PM Pacific time but it DOES work. Rare that I cant do stuff.
Could this be your issue?