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Comcast says i need to get new modem

Last response: in Network Providers
November 21, 2011 6:46:50 PM


my internet service "dies' about every 3 days. i have to disconnect the line from modem to wall outlet (sometimes several times) to get it to 'reconnect'. comcast says i need new modem. do i or is this a scam?

More about : comcast modem

Best solution

November 22, 2011 3:51:39 AM

They could be right. Or they could just be giving you an answer that is easy for them.

Is your modem one that supported by Comcast? Is the firmware up-to-date?
Is your DHCP lease time set for 3 days?
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