The deal was I told them to turn off my service was going to cable for a free DVR. They told me I could only get one as a new customer so I was leaving then when I was leaving they said wait we can do it we have to do a disconnect and reconnect,just a formality here then we will be able to give you the new customer promo of free DVR for life, Then I asked oh the catch is I get hit with installation and activation fees. He said NO and I confirmed this with him 3 time No fees at all then I got my bill and all charges and fees where there AND THEN they told me to get the free DVR you have to be disconnected for 6 months so now you have to pay all the charges and still pay for the DVR. I even spoke to 3 so called supervisors and one even chuckled and said well you did it now PAY. No one hear would give you that deal.Thats a buch of BS. THen why was I the 3rd diconnect reconnect that week for the installer and it was only tuesday. They are flat out liers.