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A few problems

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  • Internet Service Providers
  • Computer
Last response: in General UK & Ireland Discussions
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January 16, 2012 6:43:25 PM

Hi over the last few weeks I've been experiencing problems with all three computer in my house which i cant figure out how to sort out.
I would say that i have a little knowledge of computers + networks, more than most, mainly because it seems to me that very few people realise that almost any problem with a computer can be solved by googling it (at least in my experience). and sadly my usual method of googling problems has failed because they are too vague.
Firstly my Internets slowed down considerably, on all computers, all websites. Virgin is my ISP, and the computers are connected to the router which connects to the modem which goes into the magic phone socket which the NTL man put a fancy cover over.
As well as that the laptop, (which my sister watches many online tv shows on), is not only slow on the internet but on everything else. Until now (we've had it for about a year and has started up and works very quickly at most normal things, internet, films, word, music) now suddenly theres about a 20 second wait to do anything.

Then on my computer, the internet is now slow, but other than that it seems to be like normal, maybe getting slow a bit, (built myself, using this forum in the summer) but overall its Ok.

Except 3 times now it has randomly turned off. not like "windows is shutting down" but straight off as if it loses power. I dont know why this is happening.
The other computer is slow anyway, but its internet has also slowed.

All three have avast, spyware s&d, and other utilities e.g defragmenting, cclener and other sstuff.

I cant think what is causing this all, or if it is connected. Until now, I had great confidence in how i was looking after all the computer, and i had always had fast internet.
Any advice would be appreciated thanks!

More about : problems

January 17, 2012 12:56:30 AM

Is your computer still slow if it's the only one powered up and connected to the network. My first reaction on reading your post was that your sisters laptop might well be infected with something that is saturating the router or the link.

It could be that the router is playing up. Have you tried connecting your PC directly to the cable modem and taking the router out of the equation.

The key to getting to the bottom of problems like this is to start at the top of the tree and work down one branch at a time. Gain confidence in each item as you go.

Start at the modem, then the router, your PC and then your sisters. It might be you need to ask Virgin to do a line test - they do have issues at a physical level on occasion.
January 17, 2012 5:41:43 AM

OK, so I went on my computer again. without any others running.
When starting up it was very slow in comparison to usual, and froze without me doing anything. Then when opening other programs they were very slow and when doing large actions which it had previously done fine (e.g doing a search on massive itunes library) it would freeze for a second or two.. Internet is still slow, not as much as usual but maybe because its the morning.

Will try with my sisters laptop by itslelf when i get home.
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January 17, 2012 6:34:22 PM

Same sort of thing on the laptop.
January 17, 2012 6:37:09 PM

The router and modem seem to be as usual
January 18, 2012 10:41:43 AM

Sounds like it's time for a full virus and malware scan on both machines. It's very unlikely to be hardware if two machines are showing the same symptoms. I'd also check the Event viewer to see if that give you any hints as to what is going on:

Control Pannel -> Administrative Tools -> Event Viewer

Check all the logs and see if there are any errors reported. Try scanning with other tools than just the ones you have installed - Clamwin, MSSE etc.
January 18, 2012 5:47:30 PM

Thanks, scans are running.
Other that spyware, viruses, malware is there anything else i need to be looking for~?
January 19, 2012 3:44:08 PM

Ok. I used avast, search and destroy, windows scan, malware bytes, and clam virus scan. No viruses found but spyware and maware had few hits. which were all sorted. The laptop is going just as slow (maybe slightly faster) definitely no internet improvement. The clam antivirus did have this though. Is it important?



9038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d450f3c787000d88977c4cfc456bf263_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d46c901ba7ed5979a673853f0f46e1a6_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d47b9449b04f5cb77f3f7730b6319e99_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d4c71d41a3e70e51bef006090e21de1b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d5103e4dbc9db9b7b1e43d68babc27dd_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d53213082da0f6e1215802065229251a_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d56017b7a06742a08c40adf3dc6cb5c8_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d585b195fe05c896bc11e18e6d78dc75_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d595db6f798e4b09f246e0715ce53be3_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d5ad133f93ac9dbdb37fb69a25ebcaad_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d5c11b9c16305fb1466186b809fd8cfe_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d6697d298853a94b4fcc7ff65f69415b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d690646a4260b599519df1f2b3758be3_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d6c1fa56520039102c3051fd3ae87ca9_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d6cf78e672fcf01d06ec2b38ef012c35_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d6d5f498d35e3961df01dd219a8f6d22_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d6efb1685b083c36118216e13b1e54d9_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d70faa30339dbec844926e2b55bcc1a4_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d712ed9752a7c84506142448bea9dca7_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d7868ce574e5994bba03964c228200c8_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d799038e4eb90c8202b2b1116f98759e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d7a0f5ee481136a09cb4ec556253c41a_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d7b8046d045f0bdbdd6a5dbc73511c5a_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d823a8447060934fa27f00acf39348b4_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d82fdf8df77e6a9ba2b6d1e93f1a060b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d8a4e093a22cfb4dff60b58e35058d70_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\d974211ee0f42ee4e9b1288318402670_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\da16b5f0e5fef4df39f98fb96cffbdc5_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\da8b4b583c6ed3effb5d2af62bf0401d_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\db23831c992010a47eec3556e99e3b64_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\db3b976867fb487122b2611f95b5ee64_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\db3e9a62ca52c3394a731b1fa7472fbd_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\db694a91503d6fe705abd32bf5d9fb3c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\dc7d7bfeaa9c8a744206842c0e4bc8ca_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\dd175073a89fd0c4e5be47bd187f9989_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\dd74a53e77de04fb476d6f76fef062b0_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ddaebd3ebf92545cb9951a70d8801222_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ddcbcddc2929808ff84fc37d35c65956_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\de1afea12ff674cb44d685d348958279_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\decfdc68cb97e7ea7834f0956ba7395d_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\df3ac46a2cb5b936c77646687f9d806d_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\df3e4bbbfcba440bbaeea5e6c7489b12_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\df72382906d0704b2c515f0573d2f94d_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\df9bf96c0676dc82fbb73adefde37139_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e02cb8234c8672c15860813d9461619c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e075fe64a61475432d7b994f8270fda1_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e0a07aa80ac293a633f3abe7af177b00_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e0bc7a8387e8b9a4f9c34e20fc89b947_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e0ecab74ba207d7b795eb481e93ac007_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e1b7d00eafe1876ef2601651ea903274_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e228d9ca987f9c438c3cc9399058de6e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e2bb7af6da0cf40e7996398a7d73b1d4_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e2dd022f43430bde4709a575c343421e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e3507a51bf37db8b0db8f2e3542b97a2_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e40e7a86e1a735cbcee48d70479ca2a5_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e4255df82735cf025d5ee0023005c164_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e430587d8caa57c697bd26f969ca5fad_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e53f922ddd10374253ef315b4ee4d563_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e54fedebd6be11ef7cc84d7a696bf48c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e5946cd81252d3fd0c3df062fbab2f17_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e5c58dd96fcd50414ea92b079bf06554_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e61c12a022ff4195926b4e12e1516a55_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e679d9306a2fdd58bb417a5ff070d5e3_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e6836713aabfdc174f59e52bff40e668_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e6842de9cb6db5de15bf347a9c0074f1_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e6b4db19f01f19603aa1353e7bc9097f_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e6d33837b25a6c29b03981dfb6999b6a_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e71ec727d6a471f04a8901b807359948_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e7afe86aa9c160f589477d8a04691f29_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e7ca173a5507da0f6232bdffdfdfade7_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e828e92bcc6dbcb1c59f97d46066cf45_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e8c87d62de0db62340342b3f0ee4594b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\e98431b42292651be6bd4ed4aeabd035_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ea1e6e9d73848076426ac3bb8fed145e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ea953bff2ed53cc29c7b3e988e42b769_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ea9988a7d8c7e9744849d245b21e31b6_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eafdcb45e331d9b4732b041e6294c7b9_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eb58fcbbf423c11c707869cfcb8c21cc_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eb8cb3f44b063cc724ea3daf5e10d5c0_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ec37aaef806dc8c13ec3a0c46afdb3b9_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ec42c063c666b8038b22013c1c2c8b58_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ec5f9212226f7055b0755a5c075dfd74_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ec760207e5c2d643fa878790284d10a1_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\edb7a8ee5fd610d0fa98062b85686c4c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ee44d908e8cbb550817d8e9dce26a6cc_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eeb4b3d7480d940b9e6dfa0fcd96ae0b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eec26c0d6cd8205661dde7006f16c2e0_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eec951ebeadcd12143fe4956f92755a8_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\eecde6a93edd594a5e18c99391969b7b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ef0635b38c88dfa67b70414e16e93cf2_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ef4275169a703ad1eb783cfe9e32197e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ef4c5016be1cfa237fbc980b631b174b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ef853ecb47e2148591d8aacc19684c3b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\efb836e007ea67ea686b7e4ee69de418_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\efba3dbb85494485c134e90784789d54_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\efc8badc6a756178cb53c8999ce94f60_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f038c8dd2021195a07db0229b1fa1990_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f07c485adae1d2850cebd7ab0a013289_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f07dab52e72300eb8a4e9dc97e4aba30_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f0b06010de5ddcb96bb686ab77575608_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f0f2a48843fb030c9646551350bc4dd1_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f0f6ddc68e87f6af776f4765e212afc0_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f10467c16d5c582341b930b641357b1c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f13fa89ed74bc4209d6882fde1293c41_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f1c522a5ce0a5357ebea68cfaba09ba2_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f1dae2ec5acaf468da9aa4d8a755bd89_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f2772d647c9101ae54b9b8ce80ee6e62_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f28e508f612fef0124b1e0539da640e0_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f2c5db2ed6e861b1d068cc431e299470_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f3675751c482acf40895ac1a85cb2f37_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f3750d91a5066d5d19daccdb56dffe68_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f3cbdb7a3abd2374541f5a145388c3a6_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f3e4304adb0c9574c826b3168f9fa1fa_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f3fccdb2638ef303c699f43a2fd789ef_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f41c7e059112e476a9f359fa26e15705_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f432be3a85e0a4e560b606771d97aadc_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f44ecb25c38331ae76a89ec77f3f555e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f46d3297ff0d5ebfa7930b925aef9fa9_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f4815380b4dd9960649fd875e5c9eb07_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f4cba1def8b6c06d20cccb4311e97ac4_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f4f661d18316d780f07781d12241c3d7_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f54f37c437320b3e11d8a5ffedbe6d50_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f606b3f2a185b40ebe8fd4a438de8498_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f6479b45dac9602ffd4dfc4882af998c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f6f7be07ad559d2c35d252c32e7f8f1b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f817031c64b22594e7191accea0f1d79_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f828098f91022fbb536afdfbf585d604_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f82cdd9bc523d4264b8bf05e30a4b753_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f8519eee2b3ff5e02a27fbd70fab7f24_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f8603711741ff635b2966d721bc916ff_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f8bb58df453dc954f9a5c42c669c3257_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f8ccde1ef69b7bb2a98fbeb50e6df274_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f8d8246c5a88e0c85539e25055982142_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f92c550f61e22b7721b0190a439ff0bd_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f93e2e9005d40f8315cbe23ec8f89fab_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f953fc1525cb8bbde20f095354877d78_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\f9f2e5c711655860b96594dccac49c0f_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fa162b875539bdd806410044e617a8e0_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fa28703d93075f6db452176048392b5b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\faf429a991a2092a60d9959f792c220b_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fb3061fc4d5b76750a300ad618d5fc02_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fb36a062faf572dd8db8641a33c0835c_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fbace1fe07e7d4d7216d831625c35b2e_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fcc84827834253137d20c7d5abca586d_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fcc8a0dc20d4a9c468fb7dc6c947cc90_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fcd8aede9e8e617c521737ce52d4ebc3_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fd345d0ed7a07e6cb19847d3b91f18b9_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fd9c2139aff19a8271ad894e6079e3f4_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fdb8d0f021c317d9e92e365e42d887b3_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\fdfcf5621c686949b8eed4a1d98daa98_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ff117f3e15de5e65d554e93e292962ee_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ff1854fb179e57b0b68dd3099c2b0ca5_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ff274c1e04c1b3cd40ae754bf5791014_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ff40ae8c94630fc3d6b56c84fde1b638_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ffa750672c3ecf520c35f3b767cea3b3_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\All Users\Microsoft\Crypto\RSA\MachineKeys\ffe73ee1f3f9460bc67a7c386d147a82_e3916e45-38c2-48c6-a47b-d261ab59038f: Permission denied
WARNING: Can't open file C:\Users\Annie\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1: Permission denied
WARNING: Can't open file C:\Users\Annie\ntuser.dat.LOG1: Permission denied
WARNING: Can't open file C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT.LOG1: Permission denied
WARNING: Can't open file C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT.LOG1: Permission denied
WARNING: Can't open file C:\Windows\System32\catroot2\127D0A1D-4EF2-11D1-8608-00C04FC295EE\catdb: Permission denied
WARNING: Can't open file C:\Windows\System32\catroot2\F750E6C3-38EE-11D1-85E5-00C04FC295EE\catdb: Permission denied
WARNING: Can't open file C:\Windows\System32\config\DEFAULT: Permission denied
WARNING: Can't open file C:\Windows\System32\config\DEFAULT.LOG1: Permission denied
WARNING: Can't open file C:\Windows\System32\config\RegBack\DEFAULT: Permission denied
WARNING: Can't open file C:\Windows\System32\config\RegBack\SAM: Permission denied
WARNING: Can't open file C:\Windows\System32\config\RegBack\SECURITY: Permission denied
WARNING: Can't open file C:\Windows\System32\config\RegBack\SOFTWARE: Permission denied
WARNING: Can't open file C:\Windows\System32\config\RegBack\SYSTEM: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SAM: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SAM.LOG1: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SECURITY: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SECURITY.LOG1: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SOFTWARE: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SOFTWARE.LOG1: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SYSTEM: Permission denied
WARNING: Can't open file C:\Windows\System32\config\SYSTEM.LOG1: Permission denied
January 24, 2012 2:33:21 PM

That's fairly normal output.

Can you confirm that you have tried the internet connection directly to the modem via a physical cable - no wireless, no router just straight to the modem with nothing else connected to it. If it's two clean machines then it's got to be either the router, the modem or the physical line.
January 29, 2012 9:04:24 PM

Cool, will try that tommorow.
!