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NAV, SymNRT.exe, McAfee, and Windows Updates -- HELP!!

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Anonymous
June 17, 2005 8:14:12 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Big problem. Upgraded a bunch of XP Pro/SP2 machines from
Norton AntiVirus (Corporate Edition 9.x) to McAfee AntiVirus
(Corporate Edition 8.0i).

Simple, right?

Nope. Also included in this tale of woe is a little something
called the SymNRT.exe -- which is a removal tool supplied by
Symantec for instances where Windows Add/Remove Programs

cannot remove NAV, and it's ONLY for a specific list of programs:

Norton AntiVirus 2004, 2004 Professional, 2005, 2005 3 user
Norton Internet Security 2004, 2004 Professional, and 2005
Norton Internet Security Anti-Spyware Edition 2005
Norton SystemWorks 2004 and 2005
Norton AntiSpam 2004 and 2005
Norton Personal Firewall 2004 and 2005
Norton Ghost 2003 and 9.0
Norton Password Manager 2004

Yes, the version of NAV we were using was NOT on this list, but a
decision was made to use the SymNRT.exe as it was thought it
would clean out any residual registry entries left behind after
removing NAV via Add/Remove Programs.

Big mistake. Everything seemed fine, until we realized last
Tuesday that Windows Updates weren't happening. This is only
occurring on machines where the SymNRT.exe utility was used.

So now the question is: what does SymNRT.exe actually do???

It might be a shot in the dark, but I'm hoping there's a way
to fix this without having to do a complete re-installation of
XP on many, many machines. The closest we can come to any
sort of understanding of this problem is that BITS isn't
starting and cannot be manually started.

Forgive me for cross-posting this, but I think my summer
vacation is at stake here!!!


PC


--
slightly_geeky
------------------------------------------------------------------------
slightly_geeky's Profile: http://www.iamnotageek.com/member.php?userid=13851
View this thread: http://www.iamnotageek.com/showthread.php?t=1819082371
Anonymous
June 17, 2005 10:36:50 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Manually uninstalling Symantec AntiVirus Corporate Edition 9.x client from
Windows NT/2000/XP/2003:
http://service1.symantec.com/SUPPORT/ent-security.nsf/d...

1. Uninstall McAfee, reinstall Norton (Symantec) AV Corporate 9.x, manually
uninstall per the above, install McAfee again?

2. System Restore?

Symantec Service & Support
http://www.symantec.com/techsupp/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

slightly_geeky wrote:
> Big problem. Upgraded a bunch of XP Pro/SP2 machines from
> Norton AntiVirus (Corporate Edition 9.x) to McAfee AntiVirus
> (Corporate Edition 8.0i).
>
> Simple, right?
>
> Nope. Also included in this tale of woe is a little something
> called the SymNRT.exe -- which is a removal tool supplied by
> Symantec for instances where Windows Add/Remove Programs
>
> cannot remove NAV, and it's ONLY for a specific list of programs:
>
> Norton AntiVirus 2004, 2004 Professional, 2005, 2005 3 user
> Norton Internet Security 2004, 2004 Professional, and 2005
> Norton Internet Security Anti-Spyware Edition 2005
> Norton SystemWorks 2004 and 2005
> Norton AntiSpam 2004 and 2005
> Norton Personal Firewall 2004 and 2005
> Norton Ghost 2003 and 9.0
> Norton Password Manager 2004
>
> Yes, the version of NAV we were using was NOT on this list, but a
> decision was made to use the SymNRT.exe as it was thought it
> would clean out any residual registry entries left behind after
> removing NAV via Add/Remove Programs.
>
> Big mistake. Everything seemed fine, until we realized last
> Tuesday that Windows Updates weren't happening. This is only
> occurring on machines where the SymNRT.exe utility was used.
>
> So now the question is: what does SymNRT.exe actually do???
>
> It might be a shot in the dark, but I'm hoping there's a way
> to fix this without having to do a complete re-installation of
> XP on many, many machines. The closest we can come to any
> sort of understanding of this problem is that BITS isn't
> starting and cannot be manually started.
>
> Forgive me for cross-posting this, but I think my summer
> vacation is at stake here!!!
>
>
> PC
Anonymous
June 18, 2005 5:28:06 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

PA Bear Wrote:
> Manually uninstalling Symantec AntiVirus Corporate Edition 9.x client
> from
> Windows NT/2000/XP/2003:
> http://tinyurl.com/2v42c
>
> 1. Uninstall McAfee, reinstall Norton (Symantec) AV Corporate 9.x,
> manually
> uninstall per the above, install McAfee again?
>
> 2. System Restore?
>
> Symantec Service & Support
> http://www.symantec.com/techsupp/
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE) & Security
>
> slightly_geeky wrote:
> > Big problem. Upgraded a bunch of XP Pro/SP2 machines from
> > Norton AntiVirus (Corporate Edition 9.x) to McAfee AntiVirus
> > (Corporate Edition 8.0i).
> >
> > Simple, right?
> >
> > Nope. Also included in this tale of woe is a little something
> > called the SymNRT.exe -- which is a removal tool supplied by
> > Symantec for instances where Windows Add/Remove Programs
> >
> > cannot remove NAV, and it's ONLY for a specific list of programs:
> >
> > Norton AntiVirus 2004, 2004 Professional, 2005, 2005 3 user
> > Norton Internet Security 2004, 2004 Professional, and 2005
> > Norton Internet Security Anti-Spyware Edition 2005
> > Norton SystemWorks 2004 and 2005
> > Norton AntiSpam 2004 and 2005
> > Norton Personal Firewall 2004 and 2005
> > Norton Ghost 2003 and 9.0
> > Norton Password Manager 2004
> >
> > Yes, the version of NAV we were using was NOT on this list, but a
> > decision was made to use the SymNRT.exe as it was thought it
> > would clean out any residual registry entries left behind after
> > removing NAV via Add/Remove Programs.
> >
> > Big mistake. Everything seemed fine, until we realized last
> > Tuesday that Windows Updates weren't happening. This is only
> > occurring on machines where the SymNRT.exe utility was used.
> >
> > So now the question is: what does SymNRT.exe actually do???
> >
> > It might be a shot in the dark, but I'm hoping there's a way
> > to fix this without having to do a complete re-installation of
> > XP on many, many machines. The closest we can come to any
> > sort of understanding of this problem is that BITS isn't
> > starting and cannot be manually started.
> >
> > Forgive me for cross-posting this, but I think my summer
> > vacation is at stake here!!!
> >
> >
> > PC
Yes, we did try un/re/un/re-installing with/out restore points, but
to no avail. Your suggestion as to the manual removal procedure is
very good and I'll work through it on another affected system as a
comparison.

What has me worried is the what exactly the removal tool did with
the wrong version of NAV.. Anyway, I appreciate that you wrote;
I'll make an update post if I can find a way through. Thanks again.


PC

AMP ACT I/II??
OMG!!


--
slightly_geeky
------------------------------------------------------------------------
slightly_geeky's Profile: http://www.iamnotageek.com/member.php?userid=13851
View this thread: http://www.iamnotageek.com/showthread.php?t=1819082371
Related resources
Anonymous
June 18, 2005 5:28:07 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"slightly_geeky" <slightly_geeky.1qt7d0@no-mx.forums.iamnotageek.com> wrote
in message news:slightly_geeky.1qt7d0@no-mx.forums.iamnotageek.com...
>
> PA Bear Wrote:
>> Manually uninstalling Symantec AntiVirus Corporate Edition 9.x client
>> from
>> Windows NT/2000/XP/2003:
>> http://tinyurl.com/2v42c
>>
>> 1. Uninstall McAfee, reinstall Norton (Symantec) AV Corporate 9.x,
>> manually
>> uninstall per the above, install McAfee again?
>>
>> 2. System Restore?
>>
>> Symantec Service & Support
>> http://www.symantec.com/techsupp/
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE/OE) & Security
>>
>> slightly_geeky wrote:
>> > Big problem. Upgraded a bunch of XP Pro/SP2 machines from
>> > Norton AntiVirus (Corporate Edition 9.x) to McAfee AntiVirus
>> > (Corporate Edition 8.0i).
>> >
>> > Simple, right?
>> >
>> > Nope. Also included in this tale of woe is a little something
>> > called the SymNRT.exe -- which is a removal tool supplied by
>> > Symantec for instances where Windows Add/Remove Programs
>> >
>> > cannot remove NAV, and it's ONLY for a specific list of programs:
>> >
>> > Norton AntiVirus 2004, 2004 Professional, 2005, 2005 3 user
>> > Norton Internet Security 2004, 2004 Professional, and 2005
>> > Norton Internet Security Anti-Spyware Edition 2005
>> > Norton SystemWorks 2004 and 2005
>> > Norton AntiSpam 2004 and 2005
>> > Norton Personal Firewall 2004 and 2005
>> > Norton Ghost 2003 and 9.0
>> > Norton Password Manager 2004
>> >
>> > Yes, the version of NAV we were using was NOT on this list, but a
>> > decision was made to use the SymNRT.exe as it was thought it
>> > would clean out any residual registry entries left behind after
>> > removing NAV via Add/Remove Programs.
>> >
>> > Big mistake. Everything seemed fine, until we realized last
>> > Tuesday that Windows Updates weren't happening. This is only
>> > occurring on machines where the SymNRT.exe utility was used.
>> >
>> > So now the question is: what does SymNRT.exe actually do???
>> >
>> > It might be a shot in the dark, but I'm hoping there's a way
>> > to fix this without having to do a complete re-installation of
>> > XP on many, many machines. The closest we can come to any
>> > sort of understanding of this problem is that BITS isn't
>> > starting and cannot be manually started.
>> >
>> > Forgive me for cross-posting this, but I think my summer
>> > vacation is at stake here!!!
>> >
>> >
>> > PC
> Yes, we did try un/re/un/re-installing with/out restore points, but
> to no avail. Your suggestion as to the manual removal procedure is
> very good and I'll work through it on another affected system as a
> comparison.
>
> What has me worried is the what exactly the removal tool did with
> the wrong version of NAV.. Anyway, I appreciate that you wrote;
> I'll make an update post if I can find a way through. Thanks again.
>
>
> PC
>
> AMP ACT I/II??
> OMG!!
>
>
> --
> slightly_geeky
> ------------------------------------------------------------------------
> slightly_geeky's Profile:
> http://www.iamnotageek.com/member.php?userid=13851
> View this thread: http://www.iamnotageek.com/showthread.php?t=1819082371
>

FWIW, going from Norton to McAfee is a *Downgrade*, not an upgrade.

Bobby
Anonymous
June 18, 2005 12:56:41 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"John Shaw" <anon> wrote in message
news:u5Vdp57cFHA.612@TK2MSFTNGP12.phx.gbl...
> Not as if I've seen this specifically before, but NAV removal is a pain I
do
> deal with a bit. SAV removal is something I've never had to do manually -
> now at least I know SymNRT isn't a good idea for SAV versions heh.
>
[ stuff snipped ]
>
> Then find a good registry utility ... of the 12 dozen called "regcleaner"
> there is one that is designed to search for entries and arrange by
product,
> so removal for a specific application is easy -- but I don't really use
that
> though co-workers love it. I personally use RegLite from Resplendence as
a
> standard registry editor, but for one function and one fuction only: the
> ability to search the registry in a tiny fraction of the time it takes

The only problem is according to the Resplendence web site under the
comparisons, http://www.resplendence.com/registrar_compchart.htm
they show that the lite (free) version does NOT run on XP (I was all
set to try it out -- looked cool )

mikey
Anonymous
June 19, 2005 2:58:54 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"Mike Fields" <spam_me_not_mr.gadget2@comcast.net> wrote in message
news:o ExfS5BdFHA.3184@TK2MSFTNGP15.phx.gbl...
>
> The only problem is according to the Resplendence web site under the
> comparisons, http://www.resplendence.com/registrar_compchart.htm
> they show that the lite (free) version does NOT run on XP (I was all
> set to try it out -- looked cool )
>
> mikey

Interesting... I've never read the FAQ's there, but I can tell you that I've
used the lite version on 95/98/ME/2K AND XP.... quite frequently too.

Perhaps I have an older and uncrippled version? let's see.. version 2.00,
build 200.30803 according to the help/about dialog box. Went to the website
and it specifically mentions being used on NT/2K/XP with permissions
features... feature comparison list is confusing. It doesn't have a check
in the regedt32 box either... perhaps it just doesn't do permissions in XP.

Yep, I just checked and it's verified. I can't use it to modify key
permissions as with regedt32........ that's the only restriction I see.

Well, there you go. It works with XP, just won't do key permissions (I've
never had to deal with that in removing NAV though... so I'd wager you're ok
to use Reglite.)

cheers
Anonymous
June 19, 2005 2:58:55 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"John Shaw" <anon> wrote in message
news:%23yFCSoHdFHA.1448@TK2MSFTNGP14.phx.gbl...
>
> "Mike Fields" <spam_me_not_mr.gadget2@comcast.net> wrote in message
> news:o ExfS5BdFHA.3184@TK2MSFTNGP15.phx.gbl...
> >
> > The only problem is according to the Resplendence web site under the
> > comparisons, http://www.resplendence.com/registrar_compchart.htm
> > they show that the lite (free) version does NOT run on XP (I was all
> > set to try it out -- looked cool )
> >
> > mikey
>
> Interesting... I've never read the FAQ's there, but I can tell you that
I've
> used the lite version on 95/98/ME/2K AND XP.... quite frequently too.
>
> Perhaps I have an older and uncrippled version? let's see.. version 2.00,
> build 200.30803 according to the help/about dialog box. Went to the
website
> and it specifically mentions being used on NT/2K/XP with permissions
> features... feature comparison list is confusing. It doesn't have a check
> in the regedt32 box either... perhaps it just doesn't do permissions in
XP.
>
> Yep, I just checked and it's verified. I can't use it to modify key
> permissions as with regedt32........ that's the only restriction I see.
>
> Well, there you go. It works with XP, just won't do key permissions (I've
> never had to deal with that in removing NAV though... so I'd wager you're
ok
> to use Reglite.)
>
> cheers
>

Interesting. OK, thanks for the info. I'll have to give it a try.

mikey
!