Alienware and Dell can both DIAF as far as I'm concerned. Bad customer support. Overpriced product. My buddy shelled out $2300 for a laptop, the video card literally melted, with liquid coming out if the memory chips. Alienware would not stand behind their product and couldn't give him a good answer as to why it was burning up. They sent him a new videocard, which he installed himself, even though its under waranty. He tried playing some different games, laptop started to over heat, so he quit. Called Alienware back, they will NOT fix his laptop. Laptop is still under warranty, but it used for nothing a web browsing machine as the video card will literally melt if he tries to do anything other than desktop stuff.
Sager 9262 is a far better machine. Just as fast. Better customer support. And probably somewhere around $500 cheaper in cost. Sager also sells a 5793 which is nothing but a non-SLI, non-RAID version of the 9262. Great machine under $2500 with a 3 year warranty.
Hell, I think the Gateway for what, $1500-1600 with the 8800 video card in it, is a better deal than the Alienware or Dell.
People need to stop being sheep.