Please can anybody help me-I have just installed my new webcam but the software it uses has caused a crackling sound to start in my existing headphones which wasn't there before and stops again if I uninstall the software!
The logitech website is completely useless, has anyone else had this problem?
Does anyone know how to fix it?
All my drivers are up to date, as is the logitech software. I am running windows Xp.
The crackling stops when there is no sound and gets louder as the sound gets louder.
Any ideas gratefully recieved!
Thanks

I have an in-built soundcard on my motherboard. It's a CMI8738.
It's nice to know I am not alone with my problem!! Have you had any luck on the Logitech website? I cant get it to let me ask a specific question or find any way to contact them other than a phone number, which I don't want to use cos I'm guessing it's expensive!!

Brilliant-that's worked for me too!
Thanks very much

go to the control panel and choose "performance and maintenance", then select "system", then "hardware" then "device manager" then right-click on the logitech microphone and choose "disable". That should do it!

Hi,

I just bought one - Logitech Quickcam pro 5000 - last week and I am having audio problems. Just curious, did you fix your problems?

And agree, the forum is useless. Amazin a company like that gets away which such poor support.

Hi,


Well good to know you fix your problems. A couple of questions for mine and everyone's benefit.

What Kind of mike do you use? separate mike? or a headset? USB or regular connectors? if USB do you connect it to a HUB or to your PC?

I use an Altec Lansen Headset ($40) with regular connectors into a USB adapter, so I can connect it to a USB port.

:x


We have to help each other.


Thanks
Rique


====== form a post I published in Googles gropus ==========
Hi everyone,

I have always benefited form forums like this so I will give back.
Bought the same camera about a week ago. Nice camera. The video has
always been fine. It's the audio that causes problems. First, my clips
were "accelerated." a 20 second clip would playback in 5 seconds!
(weird, voice distorted). Solution? Uninstalled and re-installed the
whole thing, rebooted and now videos play normal lenght... BUT a "hmmm (noise)" in the background remained... Solution, after lots of trial and error, found out some devices do not work well on USB HUBS!...
moved my usb headset to one of my motherboard's USB ports... voila!
video ok, audio ok, no noise.


Moved back my heaset (speakers and mic) from the PC to the HUB!...made a video, same problem again: accelerated videos, funny voice. So BEWARE of USB ports... that is my conclusion. Funny little noises in the background can be cured simply by unplugging and plugging back the usb connector and of course, reboot...reboot.. reboot. Good luck

I got my 5000 a few days ago horrible crackling when I used it, and even when I didn't use it. Re-installed several times no luck.


I found a solution to the problem. Make sure you have the cam installed and connected and go to the windows update site it will automatically install the drivers for you. When done it will still make the horrible noise until you reboot and then its perfect!

I have a very similar problem. When engaging in a video chat, either through MSN or Skype People can see and hear me, I can see them, but not hear them. I'm pretty sure my sound card works as I can play music through it before I engage in the video chat. Interestingly no sound will play from any app after I start a video chat. If I start an audio only chat, I can both send and receive audio, but again this has to be done before the screwed up a/v chat.
Sometimes like RISTATEJAP, my visual feed will go dead as well. It's pretty much a toss up as to whether video or audio will die. The guaranteed error message that comes up is "USB controller bandwidth exceeded" Curious thing is the camera/mic combo is the only device I have on the USB port physically (USB 2.0 btw). Bringing up the viewer will show me that the LogitechQuickcam is the only device on Before I start a convo. After, it switches and a couple of "USB composite devices" show up.
Needless to say this is getting on my nerves....
Or if you have drivers for the camera for linux I'll take those as well