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SanDisk Copy Error -The directory or file cannot be created.

My son has a 1GB SanDisk Sansa Model M240. Until today, was able to drag and drop MP3's from computer, no problem.

Now we get the error, "Cannot Copy 13 - Jim Morrison - Roadhouse Blues: The directory or file cannot be created." Same error occurs when I try to copy any file. The computer reports that the Removable Drive has 992 MB Capacity, 463 MB used, 528 MB free. 116 files.

What to do? I've searched the internet, and the only thing I found was someone complaining in a review of the unit that they had this problem. No solutions.

Appreciate the help. I will probally just format the thing and start over. But if it happens again, then the answer will be out there for us and others.

Thanks in advance.
59 answers Last reply
More about sandisk copy error directory file created
  1. I deleted a couple few tunes, and was able to copy a file to the unit. Is there a limit to the number of MP3 files even though the device reports not full?
  2. go to my computer

    right click on your device that is connected

    click format (full format)

    then click fat 32 full erase (to do this it must be on a windows xp system)

    i did this and have had no problems then on
  3. Hi,

    I had the same problem when copying to a mmc drive on my pc, and it seems that you cannot have more than x files under the root folder. I created some folders and I copied everything fine. So if you can create folders on your SanDisk you should be able to drag and drop there easily.

    Lausus
  4. The root folder is the culprit on this one. My advice is to add tracks like so
    Artist>>Album>>SONG.mp3

    I had the same trouble and was pissed at first till i figured that crap out.
  5. tom5002 suggestion worked the best. I could only fill my 1gb Hip Street MP3 player to 63% capacity. I planned to take it back for a replacement, but figured I would try tom5002 suggestion since I had nothing to lose.
    I copied all the files from the player onto a folder on the desktop. Formatted the drive by right clicking the drive from my computer, and selecting format, it took a few seconds. Then I copied all the files back onto the mp3 player. I can now fill the mp3 player to full capacity with no problems
    Thanks tom5002!
  6. Lausus is right about the root folder issue. My friend just had this problem with her 1GB Creative Zen Nano. We found this thread, and we put files into subfolders and the issue was cleared up immediately.
  7. Hello all I have a question........

    I'm having the same problem with my same mp3 player......I tried re-formatting it as some of you have said but once I got to the same point of having 300 MB of space left, the thing started doing it again and flashing that message!!!!!

    My computer runs on Windows Millenium so any tips to fix this problem?? Many thanks to those who lend a hand......
  8. Off topic I know sorry.

    Ah another member with good taste in a avatar photo. Nice choice Boondock Saints awesome flic. I actually remember being the only one who had heard of it after it came out on video and now it has gotten so popular.

    Oh and to bigman208 the only suggestion I have is dump Windows Mellinium.
  9. I connected my Sansa mp3 player to my computer with the USB cord, then if I clicked on "My Computer" and then clicked on the Sansa player to open a new window for the player and its contents -

    At the top of the window - choose "folder options" and then check the box in the list to allow viewing of hidden files. Now your list of files for the Sansa will include a MUSIC folder. Drag your music files into this folder and you will be able to add the maximum amount.

    The files that were just dropped to the device were being copied to the root directory and that had reached capacity - that's why you were getting the error message.
  10. Tom5002 is right on. Format your disk for FAT32 and the problem disappears. I didn't have the luxury of creating folders as the USB drive is plugging into a digital picture frame which is reading the drive for a slide show.

    Thanks for everyones comments. This is a great forum.
  11. I agree Tom5002 is right!!!! I am using a 2gb sandisk micro sd card with an adapter in my built in card reader on my desk top. Had the same problem. I had tried several time to format with FAT (no 32) which did not work. Tried FAT32 and walla!!! It works now except the total space on card is still 1.83 gb instead of 2 but I can live with that. Thanks TOM !! Now I can put the card in my Samsung High Note phone and listen to 300 songs I have loaded and still have almost 500mb free!!
  12. i HAD THE SAME PROBLEM WITH ERROR "CANNOT COPY" AFTER REACHING ABOUT 65% ON MY usb DRIVE. i WAS VERY DISSAPOINTED THINKING i WOULD HAVE TO RESCAN CLOSE TO 200 PICS! i TOOK tOM5002 ADVICE AND REFORMATED MY DRIVE, (fAT 32!) ,...and bingo! wORKS LIKE A CHAMP! tHANKS A MILLION tOM!
  13. Hi all, my daughter got a Sansa Clip on Xmas Eve. Trying to copy music files (mp3) to the disk I got an error message, "cannot copy ("file") - The device has either stopped responding or has been disconnected". However, says ays "Connected" in the Clip display, and I am able to locate the Sandisk on My Computer (XP).

    What could be the problem?

    I had the same problem with a USB memory stick, and a friend of mine had the same problem with a mobile (cell) phone.

    Formatting could solve the problem, but then all files on the Sansa Clip disappears, including the FM Player, and I suppose it is not possible to re-install the FM Player once you have formatted the Sansa Clip to FAT32 (?)... :-(

    Cheers,

    Bengt Stenstrom, Sweden
  14. I had the same error message. once I reformatted to fat 32 the problem went away. thanks for your help.
    georwc
  15. When formatting, there are no options for fat32 etc, though I have Windows XP. XP just forma
  16. When formatting, there are no options for fat32 etc, though I have Windows XP. XP just formats to "Generic Hierarchical" system. How do I format to fat32?

    And once formatted, how do you play the music files (since all the original files are gone)??

    bs
  17. Tom5002's solution does indeed work for fixing disks (mini, memory sticks, microsd's, etc.) which won't load files to their full capacity. 1) Go to My Computer, 2) find the disk you want to maximize capacity for, 3) right click on that disk, 4) left click on Format..., 5) change the file system from FAT to FAT32, 6) accept that this will erase all data on the disk by pressing OK. Done.
  18. Thanks Tom. Should I do this with each new ScanDisk?
  19. Yeh i would i havent been here in ages, if the option of fat32 isnt avaliable its cause ur disk is to large but fat or 16 will work just fine
  20. bsten, format erasers the drive but there is some software avaliable to recover the data, best to save it elsewhere before
  21. i was kicked off here for a previous post regarding v3x that's why i couldn't respond till well now but i came back from the dead and saw people were grateful so im back in black!
  22. the root folder solution worked for me.
    at first i tried formatting it, no use, reformat again, didn't work either. i even went back to the store and replaced the mp4 with a new one, hehe it seems they didn't know it was that easy to solve
  23. when i try to for mat it it says sufficient previllges
  24. my ployer mini mp3 player has the same problem '' the directory or file can not be created. i dont know what happened but all songs are gone from mp3player.now what to do ? is formatting can solve the problem ? if yes then after formatting there is any need of loading any softwares or programmes to run my mp3 player ? plz help me its urgent
  25. Hi, I need to format my MicroSD card for my R4DS.

    Problem is, no matter what I do, the max size will just be reduced from 2 GB to 1.83 GB!
    I need ALL space on it, what can I do?

    Thanks!
  26. tom5002 said:
    go to my computer

    right click on your device that is connected

    click format (full format)

    then click fat 32 full erase (to do this it must be on a windows xp system)

    i did this and have had no problems then on


    Thank you, thank you! After having this problem I googled "'' the directory or file can not be created." This forum was first on the list. Your suggestion fixed the problem.
  27. for those who cant set format to fat32:
    1-Turn on ur device
    2-Go to settings
    3-Look for USB mode
    4-Set USB mode to MSC
    now u can format ur device and set fat32
  28. tom5002 said:
    go to my computer

    right click on your device that is connected

    click format (full format)

    then click fat 32 full erase (to do this it must be on a windows xp system)

    i did this and have had no problems then on



    Worked very very well! But I had to uninstall a software, USB SAFELY REMOVE first, because it kept on removing the card reader and so the format wouldn't complete. After uninstalling USB Safely Remove, I did Tom5002's solution, reinstalled USB Safely Remove, and am very very happy now. I copy a lot of ebooks and audiobooks and songs and would get frustrated when copying stops at only around 400mb, when the capacity is 2gb. I am glad this was the first forum when i googled the problem,, ,,
  29. Did a little research as i was a little confused whether i should format as fat32 or if i should put files in a folder instead of on root folder. Just wanna clear this up to anyone who was wondering.

    Either one works, it's just that fat (fat16) has a certain amount of entries you can put in the root folder. Fat32 gets rid of this problem, so you could either keep the FAT16 and just put all your stuff in folders, or format to fat32 and put files in root. FAT32 is better though if you can because it allocates disk space better.

    Here's an article that sums it all up, gives further definition if i didn't explain it.

    http://technet.microsoft.com/en-us/library/cc940351.aspx
  30. tom5002 said:
    go to my computer

    right click on your device that is connected

    click format (full format)

    then click fat 32 full erase (to do this it must be on a windows xp system)

    i did this and have had no problems then on


    Hi Tom. It just says FAT32 and I cant delete or change .There is nothing in the drop down
  31. I may have asked for the wrong info....Here is my problem
    Bought a new car which has a USB plug
    I have put music on to memory stik
    When I go to play it in the car it just says FORMAT
    There is onlyFAT32 in the dropdown on the computer.
    HELP HELP
  32. Thanks for the help krasnirex!! The problem for me was that mine was set to "auto" instead of msc. I would have thought that would have worked but does not. So for others before formatting, check the settings/usb menu and make sure it is set to msc. I'm betting this will do away with the device is disconnected error, when trying to add music.

    Thanks again!
  33. All I have to say is "bless you"! I have spent the entire weekend trying to get photos on a digital picture frame with failure after failure. I had formatted the memory several times, but not the fat 32, just the default, fat! The fat 32 worked, and now I can wrap Grandpa's photo frame! THANK YOU!
  34. thank you soooo much tom5002, the FAT 32 worked for me too!
  35. Why would SanDisk sell their products like this? It was frustrating as hell but thanks to tom5002 I've regained my sanity.
  36. You would think that the Picture Frame makers might put something like this in their documentation. I didn't see any but it could have been there. I was up all night working on Grandmas pictures and this worked like a charm on both a 1 gig and 2 gig SD card.
  37. Just wanted to note I had same problem as others. Could not get SD card reformat; very frustrating! The root would only allow me to copy 350 files. I created 1 folder and put all my pics there, transferred fine - and my photo frame recognized the folder on the card and began to display the pics. I'm using a Phillips brand frame.
  38. k-ren said:
    Just wanted to note I had same problem as others. Could not get SD card reformat; very frustrating! The root would only allow me to copy 350 files. I created 1 folder and put all my pics there, transferred fine - and my photo frame recognized the folder on the card and began to display the pics. I'm using a Phillips brand frame.


    For those who are facing the so called " cannot create directory or file " , i have found solution at lease for my case - the problem is you cannot save or create a new folder or file in your flash or usb so you can only save in any existing folder that you have created before or the second option is to copy the file to the desktop and then manually copy or cut the file to any existing folder in the usb .....haha viola it works for me until the usb space becomes full
    so save the headache of formating and reformating and all the long ways it takes
  39. The real problem must be that the name of the file is too long.right click on in and rename it.That was the problem on my Sansa Clip.It worked just fine for me
  40. This is not the problem i have my problem is that its not copying its doing nothing just saying copying. help me Now!!!!.
  41. Guys im having a problem with my MP3 Player When I copy my music it just says copying it does not copy it just stays like that. GUYS HELP ME
  42. Yepp! That seems to do it tom5002!

    I too was one of those guys suffering a bit with a Creative Nuvo 2gb'er with that damned error message:

    "cannot copy " " : The directory or file cannot be created."

    I almost gave up 'till I too BINGed [since I assumed it was a Windows related issue] the error message.. yours was the first hit - and a smart answer..

    So I formatted the gadget in FAT32 [there's a drop down - at least in XP Pro there is: FAT or FAT 32].

    So outta 2gb's, I'm now gettin' 1.88 Gb.. whereas before I could only get like 800mb or so.. [used 1.22gb, 677mb free]

    Makes sense! I just realized that my Canon camera has the ability to format an SD card before you start taking pix!

    Duh!

    Again - THANKS!
  43. Thanks so much for the "so easy" answer, I copied all files to a directory on my computer hardrive, then formated the flash drive, and copied all files back no problem, got my full flash drive space back, and all is well. AnA
  44. cbalogh05 said:
    Tom5002 is right on. Format your disk for FAT32 and the problem disappears. I didn't have the luxury of creating folders as the USB drive is plugging into a digital picture frame which is reading the drive for a slide show.

    Thanks for everyones comments. This is a great forum.
  45. maxman said:
    I deleted a couple few tunes, and was able to copy a file to the unit. Is there a limit to the number of MP3 files even though the device reports not full?


    The beloved techies,
    Yes i too face the same problem of copying the MP3 files in to my usb drive.
    Error"files or directory cannot be created" X number of files in root :\ cannot be copied in FAT(file alloation table) technology, so format the flash drive and make the file systems as FAT 32 and then start copying the x number of files. Even u can create the folder but when it comes to devices where the files play in a slide mode u have to go for FAT32 / NFTS files systems.
    for more updated get in touch....

    Thanks,
    Md.S.Mujahed.Aly
    Riyadh,KSA.
  46. The reason you can't add more files is that it's out of filename slots (for lack of a better word), just move what ever files onto the computer, make a folder, move them into it, and move them back to the flash drive. And there you go. :p
  47. tom5002 said:
    can people send me free motorola v3x games or software as i have helped u

    i tried to copy songs on my memory card using card reader. but it shows: CANNOT COPY FILE. I/O ERROR.
  48. lausus said:
    Hi,

    I had the same problem when copying to a mmc drive on my pc, and it seems that you cannot have more than x files under the root folder. I created some folders and I copied everything fine. So if you can create folders on your SanDisk you should be able to drag and drop there easily.

    Lausus


    You are right on. I was trying to put jpg's on my sandisk and then even on to a usb drive. But even though there was a ton of storage left, I couldn't write any more. "cannot copy abc.jpg: the directory or ifle cannot be created." So I created several folders and was able to put everything I needed on it.
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