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Wireless Network Help!

Last response: in Windows 7
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August 19, 2012 12:12:13 AM

Hello, i am having problems with my laptop that i just put a fresh windows 7 home premium install on. The wifi card is a 802.11bgn + bluetooth combo. It is not showing up in device manager and i dont know the brand to look for drivers. What can i do?

Laptop : IBUYPOWER CZ-12http://www.ibuypower.com/Store/espec.aspx?eid=156112

IF you scroll down you can see the card.

Thanks in advanced.

More about : wireless network

a b D Laptop
August 19, 2012 12:35:10 AM

diesel96 said:
Hello, i am having problems with my laptop that i just put a fresh windows 7 home premium install on. The wifi card is a 802.11bgn + bluetooth combo. It is not showing up in device manager and i dont know the brand to look for drivers. What can i do?

Laptop : IBUYPOWER CZ-12http://www.ibuypower.com/Store/espec.aspx?eid=156112

IF you scroll down you can see the card.

Thanks in advanced.


Best thing to do is, to go to device manager and see if there are any devices listed that has a yellow (or red) icon next to it indicating that the device doesn't have proper drivers loaded or isn't working properly.

your Wifi device will be listed (if the hardware is recognized) as either unknown or network device with a yellow (or red, worse) icon next to it. Right click on it, and it may recognize the brand, if not, you will have to check out its hardware IDs from the drop down list box and paste that into google to find out what card that is, and who made it to get the drivers.

OR, usually the wireless cards are easily accessible from the back of the laptop via a small plastic panel. Check to see if any panels on the back of the computer hides the wifi card. it will have a few antennas attached to it, and about the size of 1x1 inches or 1x2 inches.

OR, check in the manual. It should have a list of devices in the computer, to find out who made the wifi card.

OR, at the back of the laptop, there is a sticker about the wifi card. If you still have this sticker, it *might* tell you who made the card, and the model. Usually this sticker is the sticker that contains the FCC ID for wifi communications.

-Try those.
Related resources
a b D Laptop
August 19, 2012 12:46:49 AM

edogawa said:
To get your drivers go here:

http://www.ibuypower.com/Support/Driver.aspx

Under category select: "Notebook Internal 802.11b\g Wireless Minicard"

Now select your driver.


OR this.... I didn't know they had that service. Brilliant.
August 19, 2012 1:35:32 AM

this is what my device manager look like
a b D Laptop
August 19, 2012 1:37:11 AM

diesel96 said:
http://i48.tinypic.com/5xzxe.png this is what my device manager look like


There you go, you got a whole bunch of devices not recognized. The network adapter seems like the wifi device. BUT, you should download all of the drivers and install them all to make sure your computer has every device functioning.

Try that site edogawa posted earlier. That seems like the quickest route.
a b $ Windows 7
August 19, 2012 1:47:40 AM

Maxx_Power said:
There you go, you got a whole bunch of devices not recognized. The network adapter seems like the wifi device. BUT, you should download all of the drivers and install them all to make sure your computer has every device functioning.

Try that site edogawa posted earlier. That seems like the quickest route.


Test the Intel site first, then we can go from there.

http://www.intel.com/p/en_US/support/detect/wireless
August 19, 2012 1:53:10 AM

edogawa said:
To get your drivers go here:

http://www.ibuypower.com/Support/Driver.aspx

Under category select: "Notebook Internal 802.11b\g Wireless Minicard"

Now select your driver; I'm not sure if it's an Intel of Gigabyte one in your computer, so try using the Intel auto detector first.

http://www.intel.com/p/en_US/support/detect/wireless


When I use the Intel item on ibuypower it takes me here: http://www.intel.com/support/wireless/wlan/sb/cs-010623.htm#XP2K not sure what to do from there
a b $ Windows 7
August 19, 2012 1:57:18 AM

Click on "Automatically install your wireless driver and software" then press "check your system for latest updates."
August 19, 2012 2:00:11 AM

edogawa said:
Click on "Automatically install your wireless driver and software" then press "check your system for latest updates."


Sorry I failed to mention this earlier but I am on a different computer and the computer I need the drivers for can't connect to the internet.
a b $ Windows 7
August 19, 2012 2:04:54 AM

diesel96 said:
Sorry I failed to mention this earlier but I am on a different computer and the computer I need the drivers for can't connect to the internet.



Alright, can you get your laptop and plug the Ethernet cable into it so you can try, just use the Ethernet cable to the PC your own right now if need be?
August 19, 2012 2:07:05 AM

edogawa said:
Alright, can you get your laptop and plug the Ethernet cable into it so you can try, just use the Ethernet cable to the PC your own right now if need be?


Tried that but it still refuses to connect to the internet
a b $ Windows 7
August 19, 2012 2:17:04 AM

Call Technical Support they should help you find the drivers for your specific model; I need to know the specific WLAN model number.

Technical Support Hours:
Mon - Fri: 8:30 am - 5:00 pm PST

Toll Free: (888) 618-6040
Phone: (626)228-1171


You're computer should have come with a CD that had drivers on it too; try that. What about a manual that says specific model number?
August 19, 2012 2:22:59 AM

edogawa said:
Call Technical Support they should help you find the drivers for your specific model; I need to know the specific WLAN model number.

Technical Support Hours:
Mon - Fri: 8:30 am - 5:00 pm PST

Toll Free: (888) 618-6040
Phone: (626)228-1171


Ok I'll do that on Monday if I need to, but should I try that driver on a USB anyway?

Model #= PBL21
a b $ Windows 7
August 19, 2012 2:27:57 AM

Just wait and call.

Check for a driver CD that came with the computer too.
August 19, 2012 2:31:56 AM

edogawa said:
Just wait and call, but you should have a driver support CD too?


Ok, I don't believe it came with one but I don't have access to the box it came in at the moment. On iBuyPower's website it says the model number is PBL21
a b D Laptop
August 19, 2012 2:47:40 PM

diesel96 said:
Tried that but it still refuses to connect to the internet


Because your ethernet card is also listed in the device manager as not installed.

Do you have a restore CD or similar ?

If not, right click on the wireless (or ethernet) and look at its Device IDs, those IDs will track down exactly what brand/model card you have if you google the Device IDs.
!