Could you be a little more specific? trying to clear out your downloads folder?
Start>Computer>Local Disk (C:)>Users>(Computer User Name *Should have a lock symbol on the folder*)>Downloads.
If you have.... no....idea..... how to get your programs or um files..... then maybe 1 of two things. 1. its not your laptop
2. You shouldn't be messing with computers
*If this problem persist, Please contact your doctor as this may be a rare side effect of "IDK" or "No experience"