No internet access

i have connection but it says there is no internet access..why is that?
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More about internet access
  1. This can occur when your computer does not have a path to the public internet despite being connected to a network.

    This can occur when a modem desycronizes, when the gateway requires authentication (username and password), when there is no gateway, when the gateway is offline, or when the network is not configured properly.
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