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Install/uninstall failing, some MS Updates fail. Permissions issue

Tags:
  • Security
  • Permissions
  • Windows 7
Last response: in Windows 7
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August 21, 2012 9:53:26 PM

Friends "out of the blue" my rock-solid-for-three-years windows 7 Ultimate x64 rig seems to have a permissions issue [I'm guessing]. I went to uninstall a program, and it failed. tried to install a program and it failed. Did windows updates, selected about 10 or so, most installed ok, but three failed. I downloaded http://support.microsoft.com/mats/Program_Install_and_U... automated helper, and it succeed in uninstalling what I could not.

I created a new administrator-level account [the system has only had one in its history, the main/only I have ever used], tried to logon for the first time, and it failed.

This system is on a LAN [wifi bridged AP] and is a Homegroup owner, but it is not on a Domain.

couple of the errors pasted below.

thanks for any insight you can provide

zapp

Log Name: Application
Source: MsiInstaller
Date: 8/18/2012 2:50:35 PM
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: BossHoss-PC\BossHoss
Computer: BossHoss-PC
Description:
Product: Google Talk Plugin -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2203. The arguments are: C:\Windows\Installer\ba69ff.ipi, -2147287035,
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">10005</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-18T19:50:35.000000000Z" />
<EventRecordID>33975</EventRecordID>
<Channel>Application</Channel>
<Computer>BossHoss-PC</Computer>
<Security UserID="S-1-5-21-1506356920-1777703134-1730920560-1000" />
</System>
<EventData>
<Data>Product: Google Talk Plugin -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2203. The arguments are: C:\Windows\Installer\ba69ff.ipi, -2147287035, </Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B35444243373944412D383744322D333736442D413635442D4231343039374330364337317D</Binary>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 8/18/2012 2:49:38 PM
Event ID: 6001
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: BossHoss-PC
Description:
The winlogon notification subscriber <Profiles> failed a notification event.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" />
<EventID Qualifiers="32768">6001</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-18T19:49:38.000000000Z" />
<EventRecordID>33969</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>BossHoss-PC</Computer>
<Security />
</System>
<EventData>
<Data>Profiles</Data>
<Binary>F4010000</Binary>
</EventData>
</Event>

++++++++++++++++++++++++++++++++++++++++++++++++++++++++

More about : install uninstall failing updates fail permissions issue

a b 8 Security
a c 265 $ Windows 7
August 21, 2012 11:49:28 PM

Have you scanned for malware? If not, download, install, update, and run malwarebytes. Get it here:

http://www.malwarebytes.org/

Also, what antivirus program are you using? When did you last scan the system? What were the results?
m
0
l
August 22, 2012 2:25:24 AM

yep. all that basic stuff done first.
Avast [to answer your 2nd, 3rd, 4th questions], recent, results nil. its not malicious code... unless one considers MS products malicious :pfff:  :ouch: 
my best guess is that the automated 'fixes' from MS for .NET install issues changed some registry key/keys that broke permissions/authentication, but I am over my head at that point, admittedly.

I would love for someone to explain to me the routines invoked by the MS FIXIT uninstall/install applet... it works to correct, at least on a one-at-a-time basis, whatever the underlying issue is.

and to anticipate another question: I have run sfc /scannow and it came up totally clean.
on the 'install' side of the equation, choosing "run as administrator" makes no diff... still fails install.
m
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a b 8 Security
a c 265 $ Windows 7
August 22, 2012 2:34:34 AM

Have you checked your HDD for any corruption/bad sectors?

You may be down to a fresh install. Are all of your files backed up?
m
0
l
a b $ Windows 7
August 22, 2012 2:52:14 PM

repair msiexec (microsoft installer)

Windows Installer 4.5

another option: use windows 7's "record steps to reproduce a problem"

click start type "record steps" and left click on icon for "record steps to reproduce a problem" > when the box pops up click "start record" and begin the installation of a program that fails to install > stop record and review file > post results on Toms



m
0
l
August 22, 2012 4:58:23 PM

Great One - thank you much for weighing-in.
the 4.5 version is not for Windows 7.
the whole subject of determination of need to repair MSI for Windows 7 is a really frustrating one - steps to repair/reinstall/etc all that is apparently dark speak secrets with MS.
If you want to read some HEATED Exchanges between MS personnel and the "little people" just search some threads on that one.... sheeesh. :pfff: 

as to the recording, I would attach it if I knew how :lol:  ... don't see the typical forum "attach" function here.
I'll attempt to open it, copy, paste here in the body:





Recorded Problem Steps









This file contains all the steps and information that was recorded to help you describe the problem to others.

Before sharing this file, you should verify the following:
• The steps below accurately describe the problem.
• There is no information below or on any screenshots that you do not want others to see.

Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used.

You can do the following:
•Review the recorded problem steps
•Review the recorded problem steps as a slide show
•Review the additional details










Problem Steps









PreviousNext




Problem Step 1: (8/22/2012 11:40:18 AM) User left click on "Retry (push button)" in "Eraser 6.0.10.2620 Setup"













PreviousNext



Problem Step 2: (8/22/2012 11:40:41 AM) User left click on "Cancel (push button)" in "Eraser 6.0.10.2620 Setup"













PreviousNext



Problem Step 3: (8/22/2012 11:40:43 AM) User left click on "Finish (push button)" in "Eraser 6.0.10.2620 Setup"










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Additional Details









The following section contains the additional details that were recorded that can help find a solution for your problem.

These details help accurately identify the programs and UI you used while recording the problem steps.

This section may contain text that is internal to programs that only very advanced users or programmers may understand.

Please review these details to ensure that they do not contain any information that you would not like others to see.



Recording Session: 8/22/2012 11:39:57 AM - 11:40:47 AM

Problem Steps: 3, Missed Steps: 0, Other Errors: 0

Operating System: 7601.17835.amd64fre.win7sp1_gdr.120503-2030 6.1.1.0.2.1

Problem Step 1: User left click on "Retry (push button)" in "Eraser 6.0.10.2620 Setup"
Program: Windows® installer, 5.0.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSIEXEC.EXE /I C:\USERS\BOSSHOSS\APPDATA\LOCAL\TEMP\ERASERINSTALLBOOTSTRAPPER\ERASER (X64).MSI, MSIEXEC.EXE
UI Elements: Retry, &Retry, Button, Eraser 6.0.10.2620 Setup, MsiDialogCloseClass

Problem Step 2: User left click on "Cancel (push button)" in "Eraser 6.0.10.2620 Setup"
Program: Windows® installer, 5.0.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSIEXEC.EXE /I C:\USERS\BOSSHOSS\APPDATA\LOCAL\TEMP\ERASERINSTALLBOOTSTRAPPER\ERASER (X64).MSI, MSIEXEC.EXE
UI Elements: Cancel, Cancel, Button, Eraser 6.0.10.2620 Setup, MsiDialogCloseClass

Problem Step 3: User left click on "Finish (push button)" in "Eraser 6.0.10.2620 Setup"
Program: Windows® installer, 5.0.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSIEXEC.EXE /I C:\USERS\BOSSHOSS\APPDATA\LOCAL\TEMP\ERASERINSTALLBOOTSTRAPPER\ERASER (X64).MSI, MSIEXEC.EXE
UI Elements: Finish, &Finish, Button, Eraser 6.0.10.2620 Setup, MsiDialogCloseClass









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m
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l
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