Laptop sets it own bios password after flash reset

Hi Guys,

I have been a fan for many years just never needed to post,
I am a computer guy in London trying to solve a mystery.

Last week a Japanese lady left a laptop with a simple problem:
Every time it was shut-down it would restart.
No matter how you initiated shut-down (button or start menu).
So the first thing I did was use a live cd (slax) to shut-down.
I had the same problem. The computer just restarted.
This ruled out viruses and so i upgraded the bios.

Unbelievably the problem persisted so I took the final step of
resetting the CMOS/BIOS by shorting the cmos battery.

Now the problem is solved, the unit will shut down BUT now I have been
presented with a password where there was none before!
The computer is locked with a factory bios password.
I have asked the owner but she has never set up the password.
She called tech support in Japan but they say there should be none!!


Toshiba Dynabook cx/875ls bios version 1.80 (Satellite M100)

I just found this on ebay:

http://cgi.ebay.com/Toshiba-Satell [...] .m20.l1116

The laptops look almost identical.


Any idea where I can find out what it is? or what else to try? I am
presented with a password screen as soon as the computer is switched
on.

Hi
Thanks for your reply

Well I share your thoughts on this:

But this is not the case as I have disconnected the battery for 12 hours.

I connected both terminals on the battery this is relatively harmless when done for a short time. It just removes the potential difference to the chip. (Same as a dead battery)
I did not want to use my soldering iron (which I ended up doing).

I cannot update anything as the first thing I see after splash screen is a password request.

There is a guy on ebay who seems pretty sure of himself when it come to fixing this. Please see his response to my other post:
http://www.wimsbios.com/phpBB2/topic10548.html#50670