Dell Printer

To masi,

Its sounds like the color cartridge you bought is defective---which happens sometimes with even OEM cartridges.---but you could have some dried ink
where the cartridge snaps into the printer---shorting out the contacts for the printhead.---but if you blot a paper towel lightly against the printhead on the cartridge---you can see if ink is there to transfer.

Call Dell tech support for exchange instructions--or further troubleshooting steps.

But long term, you might consider getting another printer because Dells--which are made by Lexmark----are the worse rip off brand of ink jet printers.---I am a reformed Lexmark user.

I now use unchipped Canons---hard to get now---but still possible with creative shopping---and I refill my own---ink consumable costs are now non-factors.

But for good advice---visit the "nifty stuff forums"--just google name without the quotes.