Tom's Hardware > Forum > Laptops & Notebooks > General Laptops & Notebooks > Toshiba Bios update trashed my laptop

Toshiba Bios update trashed my laptop

Forum Laptops & Notebooks : General Laptops & Notebooks - Toshiba Bios update trashed my laptop

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I revieced a laptop from my grandmother she had in a closet for alittle over a year. This thing was still in the box and had not been used due to her lack of computer knowledge and or want to use one. I planned to use the computer for school and went right in to update drivers and what not. I saw a bulliton on toshiba's wesite stating that a bios update was needed, [/url]. So I downloaded [url=http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=1468771&rpn=PSMB0U&modelFilter=&selCategory=3&selFamily=1073768663&selModel=1468771|PSMB0U#], this is not my first bios update, I know the drill. After selecting load from windows. the laptop promted to shut down. While shutting dow a screen came up saying that there was an error in the bios update and to restore defualt by clicking F1. I pressed F1 and the computer shut off. Now the computer will not come back up, The monitor, usb and dvd drive get no power. The power botton lights up and the speakers make a poping noise ever second but thats it. I contacted Toshiba support and esculated to a case manager who told me that they can't do anything outside of warranty. This just doesn't seem right, it was thier bios update that was so badly needed to keep the laptop working that cuased a laptop that has less than 2 hours of on time, to no longer work.

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Which Toshiba did you have? And what did you download, exactly?

Reply to dwellman

BIOS update utilities these days usually have failsafes in them that prevent users from using incorrect updates on hardware that isn't supported. That BIOS file may have been corrupted (or bogus). Like dwellman said - what did you download? And do you have a copy of the bulletin?

Reply to frozenlead

This just happened to my husband! He's had nothing but troubles with his Toshiba A200 since he purchased it November 2007. He had sent it back while in warranty due to HD failure and still has had nothing but issues. It keeps shutting off on him so he found where a BIOS update may help so he started that and the thing shut off and now has no lights or anything and can't get it to come back on. UGH!!!

TOSHIBA PRODUCES NOTHING BUT PIECES OF *** AND WONT STAND BEHIND THEIR PRODUCTS.

IF THEY GO OUT OF WARRANTY, THE ARE CHARGING $500+ TO TRY AND FIX!!

Reply to FEDUPWTOSHIBA

It happened also to me, with my Toshiba's Satellite L355-S7812!
I got a message from toshiba's software management system that several SWs were out of date - including the BIOS.
so I downloaded them FROM TOSHIBA'S WEBSITE and as I tryied to install the BIOS update, it blocked my Laptop completelly! It's dead!!!
I also can't agree that Toshiba is not responsible for that, just because the warranty had expired 2 month before!!!
THEY CAUSED THE PROBLEM!! They shall assume their error with this BIOS update.
I was a real Toshiba-laptop's fan, but after that... I had to replace it urgently and bought a.... HP instead!
Awfull Toshiba's service...

Reply to RonaldKamp
Tom's Hardware > Forum > Laptops & Notebooks > General Laptops & Notebooks > Toshiba Bios update trashed my laptop
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