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Malke

Distinguished
Apr 6, 2004
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Archived from groups: microsoft.public.windowsxp.general (More info?)

George Hester wrote:

> http://support.microsoft.com/kb/871260/
>
> So isn't that just dandy. What makes matters worse is this:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;883791
>

I'm sorry, but what is the question? The second url refers to SP2 RC1
(Release Candidate 1) and not the final SP2. SP2 includes prior
security rollups, so you don't need to apply any older rollups before
installing SP2. Since SP2 only is applicable to the Windows XP os and
none of the XP versions came with IE 5.x, security rollups for those
versions don't have anything to do with XP.

What problems are you having and with what would you like help? Please
give a full description. If you are unsure of what information is
needed in order to get answers in newsgroups, go here first:

http://www.dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

SP2 release or not I was hoping to avoid an issue when trying to install
SP2. Just because there was an issue with SP2 Release Candidate in no way
says anything about the final version. Microsoft never said the issue was
fixed. The second link says the first link is required to fix the issue.
The first link applies to IE 6. IE 6 comes with Windows XP. So is it so
unusual to believe the first link (the appropropiate one) applies to an SP2
installation?

Let me clear about something. These particular links are the root of the
Help system issues that arise in Windows because of installing various IE
security updates. That is not important to get into right now take too much
time but when you run across Windows products that have lost their Help
system what I have pointed out here is the issue and solution. Trouble is
you can update so much that nothing will fix it. The first link throws an
error as has been shown in the subject of this post.

Moving on with fingers crossed my help system is going to survive the update
process. Didn't in my last foray into the muddy waters of Windows XP and IE
updates.

--
George Hester
_______________________________
"Malke" <invalid@not-real.com> wrote in message
news:urNCUDyeFHA.760@TK2MSFTNGP10.phx.gbl...
> George Hester wrote:
>
> > http://support.microsoft.com/kb/871260/
> >
> > So isn't that just dandy. What makes matters worse is this:
> >
> > http://support.microsoft.com/default.aspx?scid=kb;en-us;883791
> >
>
> I'm sorry, but what is the question? The second url refers to SP2 RC1
> (Release Candidate 1) and not the final SP2. SP2 includes prior
> security rollups, so you don't need to apply any older rollups before
> installing SP2. Since SP2 only is applicable to the Windows XP os and
> none of the XP versions came with IE 5.x, security rollups for those
> versions don't have anything to do with XP.
>
> What problems are you having and with what would you like help? Please
> give a full description. If you are unsure of what information is
> needed in order to get answers in newsgroups, go here first:
>
> http://www.dts-l.org/goodpost.htm
> http://www.catb.org/~esr/faqs/smart-questions.html
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
 
M

Malke

Distinguished
Apr 6, 2004
3,000
0
20,780
Archived from groups: microsoft.public.windowsxp.general (More info?)

George Hester wrote:

> SP2 release or not I was hoping to avoid an issue when trying to
> install
> SP2. Just because there was an issue with SP2 Release Candidate in no
(snippage)

Here are links to help you prepare for SP2:

Are You Ready for WinXP SP2? -
http://support.microsoft.com/default.aspx?pr=windowsxpsp2

Visiting a Service Center to Get SP2 - http://tinyurl.com/53xz4

Follow the Service Pack Installation Checklist -
http://www3.telus.net/dandemar/spackins.htm

SP2 links to OEMs - http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx

http://aumha.net - See SP2 forums

http://www.kellys-korner-xp.com/xp_s.htm#sp2 - Windows SP2 Information,
Guidelines and Troubleshooting

Very briefly, you want to:

1. Make sure the computer is running well and is 100% virus and
malware-free.

2. Make sure you have a legal copy of XP. I'm not saying you do - I'm
just telling you it will cause problems if you don't. If you have a
version where the activation was hacked, you will be forced into a
clean install.

3. Back up all your important data in case of something going wrong.

4. If you have an OEM machine, visit the OEM's website for your specific
model machine to see if there are patches, upgrades to software that
need to be installed *before* SP2 (HP is a good example; there are
about 6 items that need to be installed first).

5. It's better to order SP2 on cd or download the full version rather
than trying to upgrade online.

6. If you are at all unsure of your ability to do this, there is no
shame in taking the machine to a computer professional and having them
do it for you. It is not an expensive process and you can do something
more amusing while the tech does the work.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

All those suggestions are well taken into consideration and none apply here.
I can tell you there are very few of us that know this help issue.
Microsoft has vague references to it and I showed you some. I have posted
about it here and in Windows 2000 as well as ways to fix it. But this is
the second time I'll be doing this SP2. Last time Windows XP SP1; broken
Help System; fixed it with the updates I showed you; installed Windows XP
Power Tools from Microsoft; applied SP2; broke Windows XP Help System again;
couldn't fix it. This error shows you attacking a Pre SP2 installation like
these articles describe fails. Doesn't surprise me. It is exactly what
happens if you install SP4 in Windows 2000 then a certain IE cummulative
fix. You'll have a broken Help System (ShowHelp). Then if you try to
install the fix 871260- it fails. This is documentated. Trouble is there
is no fix.

--
George Hester
_______________________________
"Malke" <invalid@not-real.com> wrote in message
news:ekZH9A1eFHA.580@TK2MSFTNGP15.phx.gbl...
> George Hester wrote:
>
> > SP2 release or not I was hoping to avoid an issue when trying to
> > install
> > SP2. Just because there was an issue with SP2 Release Candidate in no
> (snippage)
>
> Here are links to help you prepare for SP2:
>
> Are You Ready for WinXP SP2? -
> http://support.microsoft.com/default.aspx?pr=windowsxpsp2
>
> Visiting a Service Center to Get SP2 - http://tinyurl.com/53xz4
>
> Follow the Service Pack Installation Checklist -
> http://www3.telus.net/dandemar/spackins.htm
>
> SP2 links to OEMs - http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx
>
> http://aumha.net - See SP2 forums
>
> http://www.kellys-korner-xp.com/xp_s.htm#sp2 - Windows SP2 Information,
> Guidelines and Troubleshooting
>
> Very briefly, you want to:
>
> 1. Make sure the computer is running well and is 100% virus and
> malware-free.
>
> 2. Make sure you have a legal copy of XP. I'm not saying you do - I'm
> just telling you it will cause problems if you don't. If you have a
> version where the activation was hacked, you will be forced into a
> clean install.
>
> 3. Back up all your important data in case of something going wrong.
>
> 4. If you have an OEM machine, visit the OEM's website for your specific
> model machine to see if there are patches, upgrades to software that
> need to be installed *before* SP2 (HP is a good example; there are
> about 6 items that need to be installed first).
>
> 5. It's better to order SP2 on cd or download the full version rather
> than trying to upgrade online.
>
> 6. If you are at all unsure of your ability to do this, there is no
> shame in taking the machine to a computer professional and having them
> do it for you. It is not an expensive process and you can do something
> more amusing while the tech does the work.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
 
M

Malke

Distinguished
Apr 6, 2004
3,000
0
20,780
Archived from groups: microsoft.public.windowsxp.general (More info?)

George Hester wrote:

> All those suggestions are well taken into consideration and none apply
> here. I can tell you there are very few of us that know this help
> issue.
> Microsoft has vague references to it and I showed you some. I have
> posted
> about it here and in Windows 2000 as well as ways to fix it. But this
> is
> the second time I'll be doing this SP2. Last time Windows XP SP1;
> broken Help System; fixed it with the updates I showed you; installed
> Windows XP Power Tools from Microsoft; applied SP2; broke Windows XP
> Help System again;
> couldn't fix it. This error shows you attacking a Pre SP2
> installation like
> these articles describe fails. Doesn't surprise me. It is exactly
> what happens if you install SP4 in Windows 2000 then a certain IE
> cummulative
> fix. You'll have a broken Help System (ShowHelp). Then if you try to
> install the fix 871260- it fails. This is documentated. Trouble is
> there is no fix.
>
>
I see. I misunderstood your posting to be a question about how to
successfully install SP2. I'm sorry that I misunderstood you. Since you
apparently aren't asking a question and are documenting a bug you
found, you'd be better off contacting Microsoft directly.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

They know about it and have tried to fix it. Trouble is the info is
widespread and really in no central location. They know about it. Just
look up ShowHelp in the Knowledge Base and scan around in the results.
You'll see it. And yes this is a SP2 issue as the articles I incuded in my
original post attest to. It really has nothing to do with them being about
the SP2 Candidate Release. The same issue applies.

--
George Hester
_______________________________
"Malke" <invalid@not-real.com> wrote in message
news:ODGUjo2eFHA.1680@TK2MSFTNGP09.phx.gbl...
> George Hester wrote:
>
> > All those suggestions are well taken into consideration and none apply
> > here. I can tell you there are very few of us that know this help
> > issue.
> > Microsoft has vague references to it and I showed you some. I have
> > posted
> > about it here and in Windows 2000 as well as ways to fix it. But this
> > is
> > the second time I'll be doing this SP2. Last time Windows XP SP1;
> > broken Help System; fixed it with the updates I showed you; installed
> > Windows XP Power Tools from Microsoft; applied SP2; broke Windows XP
> > Help System again;
> > couldn't fix it. This error shows you attacking a Pre SP2
> > installation like
> > these articles describe fails. Doesn't surprise me. It is exactly
> > what happens if you install SP4 in Windows 2000 then a certain IE
> > cummulative
> > fix. You'll have a broken Help System (ShowHelp). Then if you try to
> > install the fix 871260- it fails. This is documentated. Trouble is
> > there is no fix.
> >
> >
> I see. I misunderstood your posting to be a question about how to
> successfully install SP2. I'm sorry that I misunderstood you. Since you
> apparently aren't asking a question and are documenting a bug you
> found, you'd be better off contacting Microsoft directly.
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
 
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