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Not genuine?

Last response: in Windows 7
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August 26, 2012 5:42:48 PM

Hey guys,

Recently i had to swap my motherboard because it was faulty, i did the swap about 5 days ago, after booting windows seemed normal, everything was activated like before, but today windows decided it would consider itself not genuine. I have a OEM Version of home premium i bought off newegg with my new build. will i need to contact Microsoft by phone to resolve this or is there a easy way?

- I have already tried online activation, it says my version of windows is NOT genunie. if i try and change the product key to the one i have it says the data is invalid. (error code: 0x8007000D)

Oh and according to windows i must activate today...

More about : genuine

a c 1366 V Motherboard
a c 418 $ Windows 7
August 26, 2012 5:49:12 PM

Your copy of Windows is locked to the PC on which you purchased it. You cannot transfer that license to another PC.
You can upgrade any components or peripherals on your PC and keep your license intact. You can replace the motherboard with an identical model or an equivalent model from the OEM if it fails. However, if you personally replace or upgrade the motherboard, your OEM Windows license is null and void.

microsoft.com
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a b V Motherboard
a b $ Windows 7
August 26, 2012 5:50:10 PM

OEM licenses are tied to the motherboard, Is the new motherboard the same as the old motherboard? unless you replaced it with the same exact model, you will need a new license.
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August 26, 2012 5:52:06 PM

Oh i should of said this, it is the Same model motherboard, both boards are the asus sabertooth z77
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a c 1366 V Motherboard
a c 418 $ Windows 7
August 26, 2012 5:52:36 PM

OEM versions of Windows 7 are identical to Full License Retail versions except for the following:

- OEM versions do not offer any free Microsoft direct support from Microsoft support personnel

- OEM licenses are tied to the very first computer you install and activate it on

- OEM versions allow all hardware upgrades except for an upgrade to a different model motherboard

- OEM versions cannot be used to directly upgrade from an older Windows operating system


Microsoft.com ^
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August 26, 2012 5:56:40 PM

So looks like I will need to fork up 60 bucks for Microsoft phone support?
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a c 1366 V Motherboard
a c 418 $ Windows 7
August 26, 2012 6:00:20 PM

No $99.00 for a new oem.
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a c 132 V Motherboard
a b $ Windows 7
August 26, 2012 6:00:28 PM

Do the over the phone activation, I just had the same issue on a clients system last week after a motherboard replacement and calling the activation line and going through the automated activation resolved the issue.
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a c 132 V Motherboard
a b $ Windows 7
August 26, 2012 6:08:52 PM

He replaced it with the same model of motherboard which doesn't void the license as its not an upgrade just a replacement.
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August 26, 2012 6:19:41 PM

another Noob question, when i try and activate, it only gives the option for online activation. should i try to re-install windows to get the phone activation option?
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Best solution

a b V Motherboard
a b $ Windows 7
August 26, 2012 6:31:03 PM

jjd712 said:
another Noob question, when i try and activate, it only gives the option for online activation. should i try to re-install windows to get the phone activation option?

Just do the phone activation and you will be fine. The automated activation may send you to a live operator but just follow the directions and you will be activated in no time.
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a c 1366 V Motherboard
a c 418 $ Windows 7
August 26, 2012 6:38:15 PM

This is why i buy retail < no issues with activation.
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September 5, 2012 12:55:18 AM

Best answer selected by jjd712.
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a c 1366 V Motherboard
a c 418 $ Windows 7
September 5, 2012 1:58:52 AM

This topic has been closed by Area51reopened
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