Windows 7 Won't Boot

[roland5575]

Hello Everybody,

My daghter's Acer Aspire 5551-A laptop running Win7 will not boot. The 'Starting Windows' welcome screen comes up, this is followed by a message stating 'setup is starting services' and this is followed by a dialogue box called Install Windows, which states "windows could not complete the installation. To install Windows on this computer, restart the installation" When i click ok, it goes through the same sequence over and over. We don't have a Win 7 disc it came pre installed.

I went into the Bios and i noticed the following:
Sata Port 0 Disk Status: Frozen


I would really appreciate any help, this laptop is only a few months old but she lost the receipt so no warranty

Thank you

 

[AlistairH1993]

First of all to fix this problem she would loose all her HDD data unless you took the hard drive out her laptop, purchased a usb converter and copied everything over to a different computer. The next step is to download a new copy of Windows 7 (*perfectly legally* hint hint) burn it to a DVDrom and re install windows, pm me for MORE details hint hint

 

[roland5575]

@AlaisterH1993,

Hi thanks for replying, i have been trying to PM you but may not have succeeded in doing it properly. Last time i tried i got a message about a flood report so i presume that didn't work.

Thanks for helping,

roland5575