Hewlett Packard Class Action Suits

I just bought a brand new Pavillion dv6000 notebook, and not only is the power supply faulty in some way that they did not fix when I sent it in for repair last week, but the software installed on the computer when I got it doesn't work properly even after recovering the system several times, and the Matshita UJ-850S sucks too--hasn't worked since I bought the computer.

HP technical support is horrible, completely useless, and they keep me going in circles. I've talked to my "Quality Case Manager" who said that I couldn't get a refund or a new computer even though my computer is still in its 1-year warranty, and even though I can prove that I've been on the phone and in online chat sessions with HP since three days after I took the computer out of the box trying to address the various problems. When I mentioned that it was not acceptable to force me to continue dealing with a product that was defective from the being, she patronized me saying, "You just don't like the options available to you."

As far as I see it, they are in breach of contract. When they sell a product, implicit in the act is a warranty from the second the consumer gets the product that it should work as it is intended to work. I'm no lawyer, but this language on consumer rights seems pretty clear.

If anyone is having the same problem, email me. Maybe we can get together on this and do something about HP's shitty service. Or start a viral video...

I purchased an HP Multimedia laptop at Costco about 2.5 years ago for
close to $2000.
( HP Pavillion zd7000 series; specifically zd7168cl)

Unfortunately, the first year under warranty, we used it only a few
times as that year we moved and then my father became progressively ill
and suddenly passed away.I was traveling back and forth to Virginia, to
assist my Mother and 7 sisters with funeral and estate matters.

When things settled down, the one year warranty was almost over. It
was then that I started using and having problems with the computer.

The first thing we noticed was that the computer would get hot when
in use and we would have to have to prop it up or protect our legs with
additional clothing. It then starting shutting down after about an
hour of use. I poured through the instruction booklet to see if we were
doing something wrong. I then took it to several shops to see if a
computer tech "geek" could help define the problem. I was then told that
the fan was not working well and I should consider purchasing a fan
that sits under the computer to help with the cooling. I decided to go to
HP for help. Since the HP warranty had expired, I paid $100 for tech
support.


HP tech support could not identify the problem over the phone. They
suggested I pay their fee of $299 for it to be looked at. It turned
out that the fan and battery had to be replaced. Keep in mind, this
was a computer that had been hardly used!!

About 8 months later the laptop started shutting down again. I again
had paid the annual $100 to get help over the phone. This time I was
told that it was probably the Mother board that had to be replaced. The
cost would be $299 plus an additional cost if it was in fact the
Motherboard had to be replaced. Right now it is just sitting unused in my
study as it will not turn on at all. Hardly a satisfactory situation
after all the expense, frustration and expended energy!

At some this point the cost to keep this laptop in working order does
not make sense. I am disappointed that my experience with HP has been
so expensive and frustrating! Given the current experience I would not
consider purchasing HP products again. I would think HP management
would want to know of this. I would like to think they would consider
compensation of some type. I encourage you to pass this along.

Second, I now am suspect of any electronics sold at COSTCO. I
wonder if the discounted cost has anything to do with defective items.

not sure what to do now....any suggestions out there?

my concern is that it has been so long and I do not have the receipt. I guess i could try to look it up through american express on which I charged it. What do you think.

by the way I do very much appreciate your advice.

I bought an HP Pavillion zd7000 notebook about a year and a half ago. For the first 6 months it worked ok. One day, I noticed a burning smell in my office. Ended up that my laptop was burning. I called HP and after spending 5 hours on the phone to someone in India, I was given a FedEx ticket number. They came and picked up my laptop and sent it to California to be examined. (was still under warranty). I was told that the power supply connection was bad and the entire motherboard needed to be replaced. They gave me a refurbished motherboard and I got my computer back about 2 weeks later. After I got it back, it worked ok for about a month, but then it started shutting down on me. I could use the computer for about 15-20 minutes and then it would just shut down. Now, the piece of junk sits in a corner in my office. I can't even turn it on anymore. Of course, a week after I got my computer back from HP, the warranty ran out! No more warranty and I am stuck with a useless machine. $1800 out the window! Not only is the HP support the worst in the world, I spent hours and hours and hours on the phone with people who could not speak English. A frustrating, yet eye opening experience. I was in Best Buy last week and the sales clerk was trying to get me to buy an HP! Never again will I buy an HP!

You really get to know HP when you have to deal with them concerning a third degree burn that requires skin grafting..............how generous, they want you to return the old computer and send a new one?????

Forget about any assistance in paying the medical bills!!

My dv6000 just began showing HP's posted symptoms of upcoming mother board failure (wireless card not working/not recognized). Over an hour on the phone, but - despite being a loyal HP customer for many years - no satisfaction. I'm 5 weeks past the extended warranty deadline for my machine. They knew our machines had a problem, but they won't fix them when they fail. Can you say GM? I have in my immediate family 4 hp laptops, 2 HP desktops, 3 external HP dvd burners, 1 HP laser printer, 4 HP all-in-one printer/scanners, several HP monitors, and a bunch of other HP stuff. They are willing to lose my business, my good will, and my recommendations to friends and colleagues for the cost of a motherboard. Can you send more info on the class action?

I have a Slimline Pavillion that is going in for a 3rd replacement of motherboard. Requested some type of replacement or credit towards purchase of another computer (non-slimline). Said they can't do that.

This computer was a big waste of hard earned money. I feel ripped off.

I have all documentation. Class action suit sounds perfect.

I am in the same boat. Motherboard needs to be replaced just a few months after the wi-fi stopped working. Can someone please send me the information for the class action suit?

John
jjgotmail at yahoo.com

I bought a HP pavilion dv6000 laptop and the wireless card died on me too. They wanted to charge me 260$ for a "system board repair" or 80$ for a replacement wireless card.

I bought a wireless dongle for ~20$ and it's working fine, but it still pisses me off that they tried to rip me off. I'm fortunate that I work in the IT field and I'm knowledgeable about these sorts of problems, but for someone like my grandma-she would have sent it in with 260$.


This laptop line is utter crap. Just look at all the problems: http://h10025.www1.hp.com/ewfrf/wc [...] =c01087277

There should have been a recall, but money hungry HP doesn't give a damn. It's out of its 1 year warranty and their extended warranty BS, then you're SOL.

Reply to this message if there's a class action lawsuit to jump in on. there's got to be thousands of us out there with the same problems for HP to put out this enhanced service BS.

FYI on the dv6000 series, they have a bios hard drive test, i failed the second part, they told me i would have to buy a 120 gig hd for about $300, well i know i can get hd bigger and cheaper by seeing which ones are in the manual. They said the hard drive was failing astronomically and could not be fixed it is the only way they rma thier hds. well in the 2 years i have had it, it has been online video chatting, making extensive movies for dvd, and a lot of things I cant talk about ... and only had the compter off for 2 weeks total (lotta hours). So i dug into the partition with some of my techie tools and found a hidden 3rd partition wich i unhid, deleted then wiped the other 2 partitions, lowlevel formatted it, repartitioned and setup my system, hd passed there test 8 more times. I fixed it and i do not have a problem except the video drivers are microsoft crtified or compatible, so i satay away from ie8 which combined with hp smart printing without the latest update and direct disk access from Sonic DVD Software are what crashed me, due to the fact my video drivers have never been good. Erik ...