HP Scanner installation

Archived from groups: microsoft.public.windowsxp.general (More info?)

For the past two days I have been following instructions from HP tech support
e-mail service concerning installing my HP 5300C scanner in WindowsXP. It's
all lame. Nothing seems to work. Any suggestions?

Archived from groups: microsoft.public.windowsxp.general (More info?)

I followed the tech support you suggested. Downloaded the drivers, cleaned
out everything on my hard drive, installed the driver sj664.exe and attempted
to install sj663mu which gave me a fatal error and didn't load. They even had
me try to install in safe mode which my machine wouldn't do.

"MAP" wrote:

> Chuck wrote:
> > For the past two days I have been following instructions from HP tech
> > support e-mail service concerning installing my HP 5300C scanner in
> > WindowsXP. It's all lame. Nothing seems to work. Any suggestions?
>
> It would help us to know just what HP tech support had you do, don't you
> think?
> http://h10025.www1.hp.com/ewfrf/wc [...] =us&os=228
>
> --
> Mike Pawlak
>
>
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

The scanner worked fine on this computer until I upgraded to XP from '98SE. I
just went through the entire process of removal and reinstallation, again.
When I try to install sj663mu I get a fatal error. The file doesn't load. Any
suggestions?



"Alan Smith" wrote:

>
> "Chuck" <Chuck@discussions.microsoft.com> wrote in message
> news:E7BD36E8-BE72-4B70-A11D-3359608F1EBD@microsoft.com...
> > For the past two days I have been following instructions from HP tech
> > support
> > e-mail service concerning installing my HP 5300C scanner in WindowsXP.
> > It's
> > all lame. Nothing seems to work. Any suggestions?
>
> Try the scanner on a different computer. That will tell you if the problem
> is your scanner or with your computer.
>
>
>

Archived from groups: microsoft.public.windowsxp.general (More info?)

I had a problem installing my hp6200C and I solved it by installing the
software and after it was completely installed, I connected up the scanner.
Occasionally the pc doesnt make a connection with the scanner so I
disconnect the scanner from the PC and wait about 1 minute before
reconnecting. That seems to work also... Scanners are strange beasts.
HTH
sharkman

--

Chuck wrote:
> For the past two days I have been following instructions from HP tech
> support e-mail service concerning installing my HP 5300C scanner in
> WindowsXP. It's all lame. Nothing seems to work. Any suggestions?