i don't know what happened with my laptop, i was surfing the net and all of a sudden i get a blue screen that says window has shut down to prevent malware or something and everytime i try to log back in, it does the same thing in a few minutes
this is my hijackthis log i really need help, i have an assignment due this friday and i can't get my laptop to work
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:53:51 AM, on 14/01/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network support
when i try to run avg during safe mode, it stops working half way so i can't identify it..
is there a program i can download and use during safe mode to get rid of the malware or identify it?
i just downloaded avira antivir, im not sure if it's good
Most of the time damages require further repair. However, further repair is difficult without knowing what it was that infected your system. Did you get a report of what the scan found? Also, do you bluescreen immediately, after a few minutes of doing nothing, or when you get online via internet explorer?
First verify whether or not you bluescreen when not connected to the internet. If you dont bluescreen then Internet explorer is likely damaged.
1. If you dont bluescreen and you are running the free AVG, uninstall AVG and restart your computer. Then install NOD and connect to the internet only long enough to update the signatures. Disconnect from the internet and restart your computer and then run a full scan.
2. If you have paid for AVG and dont bluescreen, go online long enough to update your signatures, disconnect and restart your computer. Run a full scan, keep a copy of the scan log and contact their customer support for further help.
If you do bluescreen without being online and have a paid for version of AVG go ahead try to update your signatures and try a full scan. Even if the scan is unsuccessful, contact their customer service for further help.
If you've not paid for AVG and cant manage choice #1 things get complicated.