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Windows 7 install not detecting keyboard\mouse even though bios...

Last response: in Windows 7
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August 28, 2012 9:18:09 PM

Recently I upgraded my motherboard\gpu\cpu, I also have a new SSD (Sandisk Xtreme 120GB) I am currently on a 60GB Mushkin Callisto with windows 7, when I try to install the new O.S. after the computer restarts, the keyboard and mouse are lit, once the setup resumes, both the lights go off and they do not work in the Windows 7 Install, I have checked all the bios stuff, everything is enabled that I can think of...I tried loading drivers, but it just resulted in a failed install with I tried the VIAUSB drivers, and INTEL wouldn't even recognize in the setup, I have a Gigabyte UD3H-Z77 board with the latest bios, 3570k I5, 8GB Mushkin DDR3, Windows 7 64bit, any ideas guys?
a b $ Windows 7
August 28, 2012 9:58:36 PM

If your keyboard and mouse work when the computer first boots or when you go into bios then the bios isn't the issue. If they don't work in Windows then wait until the login screen comes up and unplug them and plug them back in so Windows sees a new keyboard and mouse. Then it should go out and try to find the correct drivers for the USB devices and install them.
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a b $ Windows 7
August 28, 2012 11:30:37 PM

Straight from Gigabyte:

* Due to a Windows 7 limitation, please connect your USB device(s) to the Intel controlled USB port(s) (located below the RJ-45 LAN port) before the VIA USB 3.0 controller driver is installed.
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August 28, 2012 11:44:37 PM

+1 what ex_bubblehead said. Make sure that you are using USB 2.0 ports for the mouse and keyboard. Windows 7 Setup does not know how to use USB 3.0 because the spec for USB 3.0 did not exist when Windows 7 Setup was written.
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a b $ Windows 7
August 29, 2012 2:49:57 PM

JKatwyopc said:
+1 what ex_bubblehead said. Make sure that you are using USB 2.0 ports for the mouse and keyboard. Windows 7 Setup does not know how to use USB 3.0 because the spec for USB 3.0 did not exist when Windows 7 Setup was written.


Which is really no excuse either, they could have pushed this out in an update to Windows 7 ages ago.
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a b $ Windows 7
August 29, 2012 5:41:00 PM

And how exactly do you update an installer already burned to DVD?
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a b $ Windows 7
August 29, 2012 5:56:15 PM

ex_bubblehead said:
And how exactly do you update an installer already burned to DVD?


By making another DVD with an updated installer. You can get updated images from Microsoft pretty easy.
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a b $ Windows 7
August 29, 2012 6:06:39 PM

You know that, I know that, and anyone with any experience in the IT field should know that. But please explain how the common user is going to know to do this, or even knows that it needs to be done.
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March 8, 2014 11:53:53 AM

ex_bubblehead said:
Straight from Gigabyte:

* Due to a Windows 7 limitation, please connect your USB device(s) to the Intel controlled USB port(s) (located below the RJ-45 LAN port) before the VIA USB 3.0 controller driver is installed.


Thankyou very much was confusing the hell out of me :D  trying to install win7 on a new machine (never had USB3 before) and was getting desperate.

Joined just to say thanks

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