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HP DV9700

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jwcadle   02-01-2009 at 11:10:09 PM

Suddenly won't turn on. Changed Battery, Power supply attached, light around the plug comes on...press power button, no response. Hasn't been dropped.???

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Plowboy   02-14-2009 at 09:06:30 PM
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Mine too. I had just downloaded 4 or 5 upgrades from Microsoft.
It said it needed to reboot, I clicked OK, and it hasn't worked since.
When I press the ON button, there is one small, blue light (ligthning bolt) on the front, left edge of the laptop that blinks 3 times. That's it.

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Thunderbolt   02-16-2009 at 10:04:24 AM
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JW and Plowboy;
The symptoms you describe may indicate a failure of the Nvidia graphics card (a known and increasing problem). CNET says: "Two ways that failures manifest themselves are not being able to start the computer and, of course, a blank screen. " among others. Here is a link to more on the Nvidia problem:
http://www.theinquirer.net/inquire [...] 84-g86-bad
Good luck, many others (including myself I fear) are in your position.


Message edited by Thunderbolt on 02-16-2009 at 10:11:26 AM
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jwcadle   02-16-2009 at 01:54:50 PM
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Thanks Thunderbolt, I hope that helps plowboy. Mine was a problem fixed by unpluging, pulling the battery and holding the on switch for a minute. Putting it back together it just came right on...a little HP magic...JW

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Thunderbolt   02-17-2009 at 08:28:40 AM
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jwcadle wrote :

Thanks Thunderbolt, I hope that helps plowboy. Mine was a problem fixed by unpluging, pulling the battery and holding the on switch for a minute. Putting it back together it just came right on...a little HP magic...JW


jwcadle;
Glad you got something worked out. Keep an eye open though, it is my understanding that if you have an Nvidia 8xxx series (or higher) graphics processor (and if you have a dv9700 you probably do) then you (and all of us who have one) are on borrowed time.

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jwcadle   02-17-2009 at 02:15:25 PM
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Will keep it backed up...thanks, Jay

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Plowboy   02-28-2009 at 05:19:35 AM
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Thunderbolt wrote :

jwcadle;
Glad you got something worked out. Keep an eye open though, it is my understanding that if you have an Nvidia 8xxx series (or higher) graphics processor (and if you have a dv9700 you probably do) then you (and all of us who have one) are on borrowed time.



Thanks for the replies and comments.
It turned out to be the power transformer.
I borrowed another one from a friend and my HP came back to life.
Anyway, replacing the transformer worked.
Again, thanks for you responses.

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laurarami   04-04-2009 at 08:40:22 AM
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NVIDIA publicly acknowledged a higher than normal failure rate for G84s and G86s graphics processors. My HP laptop, a dv9700 with the G8600M GS GPU died. It all started to go down hill when I began recording videos.
Here is part of HP response:
Ramiro : To resolve the issue, I recommend to install the BIOS update and then install the display drivers on
LauraRami : So this is a known problem?
Ramiro : It is not a known problem Laura. But it happened to many people.
NOTE: BIOS update forces fan to run harder and longer to bandage the problem.
NOTE: HP lied saying it was not known problem.
Go to HPLIES.COM
HP has extended warranty enhancement for a selective few models. This is unfair. They are honoring some but not all with same defective Nvidia GPU.

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Holdfast4   04-26-2009 at 08:00:46 AM
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My PC just went dead suddenly when using it and now there is no power. The AC light is on. I tried removing battery, reseating RAM, holding down power button for a full minute but no luck. The battery seemed fine before this so I suspect something more serious like motherboard failure. Any advice appreciated

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rijikrishnan   08-24-2009 at 10:54:37 AM
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Hi Holdfast,

I have the same problem which you have. The laptop suddenly stopped. only the blue light where the adapter is switched in is working. Rest everything is numb stuck. Did you fix your problem. Is that a motherboard or a battery issue.

Reply to rijikrishnan
rmobr549   08-26-2009 at 12:50:38 AM
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Hello all,
My HP 9720 just died a couple of weeks ago. I was using my laptop and I thought I heard a little "pop" and my laptop is now a doorstop. I called HP, I got a guy that barely knew english. He put me through all the steps: take out the battery and reinstall it, holding down the power button for one minute, holing down the F10 key for a minute, holding down the F11 key for a minute. Before all of this started, I told him it sounded like a motherboard failure. But I played his game to find out that my warranty expired a couple of months ago. To answer your question before me, I believe you have a motherboard problem. That's what the HP guy told me. All HP wanted to do, was to fill out their stupid questionaire. I told them that if they can't build a laptop that can run longer than 16 months, you need to go out of business! I also told them that this is not an isolated problem, it is widespred. A recall is in order and these laptops needs to be repaired. A class action I think would be in order. That will be the only thing that they will listen to.
rmobr549

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Anonymous   10-22-2009 at 12:25:25 AM
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Hi everyone. I recently started having issues with my HP DV9700. Power supply has the blue light when it's plugged in and when I press the power button, the laptop sounds like it is starting up, and the activity light blinks. Within a few seconds the activity light stops blinking, but the laptop stays on. I've left it running with the cooling mat attached for about 3 hrs and it doesn't do a thing. I called HP for help and the tech said they couldn't help diagnois the issue without me paying for tech support. The call lasted 20 minutes and the first 15 was the guy getting my name and info on where they can send me hp news and then the last 5 was trying to sign me up for "package plans that would allow him to assist me". Really?! I have a dv6000 that still works, but I am not buying another HP after this. I read the responses above and it sickened me to think that 1) hp is so greedy that they will not even help support their own products 2) that so many others were having the same issue 3) that I no longer trust HP products.
I will shell out the money for a new mother board and see if that is the issue. But to sink money into this thing after that would be a waste. I could purchase a new laptop for some of the costs of replacement products for this now POS.

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