This problem has been driving my sister in Hull mad to the point where I took it home with me and then tried to install it afresh on my PC at home.
My Sisters PC is a custom built XPC with Sempron 3000+, 1GB of RAM and Win XP PRO SP2 and my PC is a custom made one with AXP 3200+ 2GB of RAM and Win XP MCE 2005.
On my sisters PC the printer refused to install once it got to the stage of connecting it up. It got to stage 1/8 and the add new hardware box came up with USB Composite Device - I click next and it sat there for ages eventually reporting a failed installation, be that as it may I continued to install the software. I then tried doing the typical install where things got a little rosier - it decided to present me with the USB composite device and PSC 1400 series add new hardware boxes - clicking next and letting them install solved the problem. I then had an add new hardware box about USB printing support which carried a grey diamond shaped icon. This failed to install saying something about missing something in the INF file or missing the INF file. No matter what I tried, it wouldn't connect or install because of this problem with USB Print Support - what the hell is this about?!?!
Once I arrived from Hull I set up the software on the MCE 2005 PC, only having to take a trip out to the store to get the cable. On my return I was offered updates to take so I took them, restarted the PC after every update installed and once they were all complete I put the CD in and went through the stage of adding a new device - on this PC amazingly it was seamless.
So.....what the hell is the problem with my sisters PC? Is it her copy of XP (which is a 2 month old installation which hasn't been subjected to spyware or crap, it has been starved of an internet connection except for getting Norton AV and Windows Updates lol), Is it her printer cable, or issit some other driver issue? Why can't I install the PSC1400 on the PC and why the hell does it ask for a USB Composite Device or USB Print support yet fail to find it!?! Whereas on my MCE PC after installing the updates and stuff it made the installation seamless!! HP's Technical Support is too baffling to try and make sense of so I'm reaching out for help from fellow PSC 1400 owners!
H E L P!!
My Sisters PC is a custom built XPC with Sempron 3000+, 1GB of RAM and Win XP PRO SP2 and my PC is a custom made one with AXP 3200+ 2GB of RAM and Win XP MCE 2005.
On my sisters PC the printer refused to install once it got to the stage of connecting it up. It got to stage 1/8 and the add new hardware box came up with USB Composite Device - I click next and it sat there for ages eventually reporting a failed installation, be that as it may I continued to install the software. I then tried doing the typical install where things got a little rosier - it decided to present me with the USB composite device and PSC 1400 series add new hardware boxes - clicking next and letting them install solved the problem. I then had an add new hardware box about USB printing support which carried a grey diamond shaped icon. This failed to install saying something about missing something in the INF file or missing the INF file. No matter what I tried, it wouldn't connect or install because of this problem with USB Print Support - what the hell is this about?!?!
Once I arrived from Hull I set up the software on the MCE 2005 PC, only having to take a trip out to the store to get the cable. On my return I was offered updates to take so I took them, restarted the PC after every update installed and once they were all complete I put the CD in and went through the stage of adding a new device - on this PC amazingly it was seamless.
So.....what the hell is the problem with my sisters PC? Is it her copy of XP (which is a 2 month old installation which hasn't been subjected to spyware or crap, it has been starved of an internet connection except for getting Norton AV and Windows Updates lol), Is it her printer cable, or issit some other driver issue? Why can't I install the PSC1400 on the PC and why the hell does it ask for a USB Composite Device or USB Print support yet fail to find it!?! Whereas on my MCE PC after installing the updates and stuff it made the installation seamless!! HP's Technical Support is too baffling to try and make sense of so I'm reaching out for help from fellow PSC 1400 owners!
H E L P!!