My Phone went dead today. Phones says "No phone line" I chat with a comcast tech. He tells me to unplug the phone from the jack in the Kitchen and plug it into the modem,it doesn't work he does things on his end gets it to work from the modem I thank him, stop the chat and then replug the phone into the kitchen jack "no phone line" comes back.
Chat again tech says," check the phone line plug into the Modem"< i say there isn't any, she says thats the problem the house is not wired to the modem, if it were there would be a line entering into the modem, I say there never was one. She says there has to be, its impossible, almost accuses me of lying. Anyone know how I HAD phone service all this time without a noticable line hooked into the modem. Phone numbers came up on my TV and all. She says I need to wire my jacks to the Modem. Help?