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Dell keyboard some keys stop working

  • Laptops
  • Dell
  • Keyboards
  • Mobile Computing
Last response: in Mobile Computing
May 11, 2012 9:36:09 AM



I have a problem with the keyboard of my laptop. Only the three first keys can work (123 qwe asd zxc) and only 2 and 8 can work on the numeric keypad. The arrrows are not working any more too.

Can you help me?

More about : dell keyboard keys stop working

May 18, 2012 10:40:04 AM

Hello loup59,

I am from Dell Social Media and Community.
I am sorry to know you have an issue with your system keyboard.

Follow the link

Select the "Keys on the Keyboard Is Typing Characters Intermittently or Not at All" under Issue 1

These will be the basic steps for you to confirm keyboard functionality.

Test the hardware by running the 32 bit diagnostics option that is available on the one time boot menu (by clicking F8 after powering on your system, use a external keyboard)
You will be able to test the keyboard under custom test.

If you still have an issue after following the above steps, try using user's manual to unplug the keyboard and connect it back again and verify the functionality.

Let me know if this was helpful or if you need any further assistance.