To format push EAX+Middle Softkey+Down Scroll and while holding these 3 keys down push the forward arrow to turn it on. Continue to hold these 3 keys down until the jukebox boots up. There will be a menu for fromat or cleanup. It is necessary to use the ac power for this.
There is also a creative news group that your isp may carry, creative.products.nomad
Let us know if this drive works for you.