You didnt say where you purchased it from.
Im perplexed. What answer were you expecting from the forum?
Maybe "Oh yeah, switch the w with 2 v's and it works?"
Either you have a bogus product (and most stores will not take back a product thats been opened for this very reason);
you cannot type (not much we can do there);
or you can call Microsoft and explain the issue and see what they can do for you.