New pace modem/router will not connect to internet

Hello,
replacing 2-wire modem/router with pace 4111n, it will not connect to internet/3 hours on phone with att, they say bad new modem/router. took back and other new one does same. any ideas?
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More about pace modem router connect internet
  1. If it won't connect to he internet then there really isn't much we can do , and you may end up having them send a tech out to try and connect it for you.
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