Tungsten C MAC address changed

Archived from groups: comp.sys.palmtops.pilot (More info?)

Steve Hix wrote:

> The device initially had the MAC address printed on the back of the case,
> now it is different.

> I've checked the PalmOne site docs, and emailed PalmOne support; they
> don't seem to be forthcoming with either cause or cure.

That's odd, since their own documentation specifically says this can
happen and says that, if it does, you should contact their support
people. Here's the page where it says that:

http://www.palmone.com/us/support/downloads/tungstenc/t...

And the wording is:

Ensure that your Tungsten C handheld has the same MAC address as the
one located on the rear of the unit by following these steps:
. . .
e. If the MAC Address does not match the MAC label on the rear of the
handheld, contact palmOne Customer Support. DO NOT continue to step 3.

Seems odd that they wouldn't know what to do next after you call them
just exactly as they asked you to. Have you tried quoting their own
documentation at them?

- Logan

Archived from groups: comp.sys.palmtops.pilot (More info?)

In article <KFo0d.11258$ug2.10063@fe2.texas.rr.com>,
Logan Shaw <lshaw-usenet@austin.rr.com> wrote:

> Steve Hix wrote:
>
> > The device initially had the MAC address printed on the back of the case,
> > now it is different.
>
> > I've checked the PalmOne site docs, and emailed PalmOne support; they
> > don't seem to be forthcoming with either cause or cure.
>
> That's odd, since their own documentation specifically says this can
> happen and says that, if it does, you should contact their support
> people. Here's the page where it says that:
>
> http://www.palmone.com/us/support/downloads/tungstenc/t...
> ml
>
> And the wording is:
>
> Ensure that your Tungsten C handheld has the same MAC address as the
> one located on the rear of the unit by following these steps:
> . . .
> e. If the MAC Address does not match the MAC label on the rear of the
> handheld, contact palmOne Customer Support. DO NOT continue to step 3.

That's when I stopped and contacted them.

> Seems odd that they wouldn't know what to do next after you call them
> just exactly as they asked you to. Have you tried quoting their own
> documentation at them?
>
> - Logan

Just got their initial response.

Once I calm down... :}