Hibernate

[edwrench]

After installing a new program I lost the use of hibernate in my laptop and desktop. The option is in the Power Option window but when I apply and close the window and open again the hibernate is gone.

 

[Toejam31]

What new program did you install?

<A HREF="http://support.microsoft.com/default.aspx?scid=kb;EN-US;q266169" target="_new">How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000 (Q266169)</A>

Toejam31

<font color=red>First Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=17935" target="_new"><font color=green>Toejam31's Devastating Dalek Destroyer</font color=green></A>
<font color=red>Second Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=15942" target="_new"><font color=green>Toey's Dynamite DDR Duron</font color=green></A>
__________________________________________________________

<font color=purple>"Some push the envelope. Some just lick it. And some can't find the flap."</font color=purple>

 

[edwrench]

The program installed is called Wilcom V7.1. It is used for doing embroidery. It was just and update and the company tech people claim that it is not their program causing the problem. I have to have a security dongle attached to the parrell port to operate the program. It also makes the harddrive light flash all the time. Even with the dongle not attached.

 

[Toejam31]

Have you installed the Service pack for the program?

<A HREF="http://www.wilcom.com.au/support/sp71.htm" target="_new">Service Pack (SP) for Wilcom ES V7.1F</A>

You might also ask the company about the correct port configuration in the BIOS if a printer is attached (or even if it's not), and if it should be bi-directional, and if there is a newer driver available for the dongle.

It's possible the parallel port IRQ address is conflicting with the IDE controller with the dongle driver attached. If you uninstall the program, and remove the dongle from the Device Manger and/or temporarily disable the parallel port in the BIOS, and your problems with the hibernation option and constant hard drive paging disappear, then you'll know that the software and dongle are at fault, despite what the company techs might say.

You could also try setting a custom-sized paging file, and see if this helps with the hard drive being constantly accessed.

Toejam31

<font color=red>First Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=17935" target="_new"><font color=green>Toejam31's Devastating Dalek Destroyer</font color=green></A>
<font color=red>Second Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=15942" target="_new"><font color=green>Toey's Dynamite DDR Duron</font color=green></A>
__________________________________________________________

<font color=purple>"Some push the envelope. Some just lick it. And some can't find the flap."</font color=purple>

 

[Toejam31]

Have you installed the Service pack for the program?

<A HREF="http://www.wilcom.com.au/support/sp71.htm" target="_new">Service Pack (SP) for Wilcom ES V7.1F</A>

You might also ask the company about the correct port configuration in the BIOS if a printer is attached (or even if it's not), and if it should be bi-directional, and if there is a newer driver available for the dongle.

It's possible the parallel port IRQ address is conflicting with the IDE controller with the dongle driver attached. If you uninstall the program, and remove the dongle from the Device Manager and/or temporarily disable the parallel port in the BIOS, and your problems with the hibernation option and constant hard drive paging disappear, then you'll know that the software and dongle are at fault, despite what the company techs might say.

You could also try setting a custom-sized paging file, and see if this helps with the hard drive being constantly accessed.

Toejam31

<font color=red>First Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=17935" target="_new"><font color=green>Toejam31's Devastating Dalek Destroyer</font color=green></A>
<font color=red>Second Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=15942" target="_new"><font color=green>Toey's Dynamite DDR Duron</font color=green></A>
__________________________________________________________

<font color=purple>"Some push the envelope. Some just lick it. And some can't find the flap."</font color=purple>

 

[mr_loverboy2001]

hi... i had the same problem, using windows 7 and windows xp after installing the wilcom software weather it was the v8 or 9 or even the 2006 version or even after installing the sp4 , anyone of these leads to the same problem: Losing the hibernate and standby option!!!
i tried the cmd command: powercfg -h on , but it wrote that hibernate couldn't be turned on coz of some kinda legacy driver called : trysftnt.sys , after trying to find a use for that driver , i found out it's some kinda vedio driver and right after installation a checked for it's creation date and it was right on that date, so i just deleted it and restarted th pc and the hibernate and standby were back i tried the wilcom software and it WORKED just fine
so the solution was to remove this legacy driver: trysftnt.sys, i'd recommend that u try the cmd command to make sure that the same driver is causing ur problem!!
wish that would help u !!