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Just bought laptop from currys says error 800700002

Last response: in Windows 7
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September 6, 2012 10:44:02 AM

Hello,
hi just brought laptop yesterday try to update windows keeps saying error 80070002
September 6, 2012 10:46:24 AM

Quote:
error 80070002


About Error "80070002".
Quote:
"CAUSE:
This problem occurs when some files in the update are missing, even though the update is downloaded and extracted successfully.

SYMPTOMS:
You download an update from one of the following locations:

The Microsoft Windows Update Web site
The Microsoft Update Web site
The Microsoft Windows Server Update Services (WSUS) server

After you do this, the update may fail, and a red X may appear adjacent to the update. In this case, you receive one of the following error codes:

0x80070002
0x80070003

To view error messages, you must click the red X that is adjacent to the failed update on the Review your update history Web page.

HOW TO FIX THIS PROBLEM AUTOMATICALLY:
Download and run Microsoft's "Fix It" Utility. "Fix It" has two modes: "Default" and "Aggressive". Try fixing the problem in "Default" mode first, if the problem would still be present, use "Aggressive" mode.

HOW TO FIX THIS PROBLEM BY YOURSELF:
To fix this problem yourself, remove the download directory, and then visit the update locations again.

1. Stop the Automatic Updates service. To do this, follow these steps:
Click Start, click Run, type services.msc, and then click OK.
Right-click the Automatic Updates service, and then click Stop.
Minimize the Services snap-in.

2. Rename the SoftwareDistribution directory. To do this, follow these steps:
Click Start, click Run, type cmd, and then click OK.
Type cd %windir%, and then press ENTER.
Type ren SoftwareDistribution SDTemp, and then press ENTER
Type exit, and then press ENTER .


Note: When you remove the %windir%\softwaredistribution folder, the history list is erased from the "Review your Updates" section of the Windows Update Web site. This action will not affect the currently installed updates on your computer. Subsequent updates will appear in the history list.
3. Start the Automatic Updates service. To do this, follow these steps:
Maximize the Services snap-in.
Right-click the Automatic Updates service, and then click Start.
Close the Services snap-in window.

4. Visit the Windows Update Web site, the Microsoft Update Web site, or the WSUS server again, and then download an update.
If you still receive the same errors, verify that you have correctly performed steps 1 through 3.
If you still cannot install the update, see the following Microsoft Knowledge Base article:
906602 "How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues". "


If this won't help... :\
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a b D Laptop
a b $ Windows 7
September 6, 2012 3:49:25 PM

Failing that use the factory restore option, reconfigure and do updates straight away, before you do anything.
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September 6, 2012 3:52:29 PM

das_stig said:
Use the "Factory Restore".

Or that, yeah. If he can still do it, that is...
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